Talent.com
IT Field Technician
IT Field TechnicianMenlo, Inc. • Kansas City, MO, US
IT Field Technician

IT Field Technician

Menlo, Inc. • Kansas City, MO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Description:

The IT Field Technician position is responsible for any hands-on and on-site related tasks involving the deployment of computer hardware, peripherals, and other computing devices. The IT Field Technician will troubleshoot problems, advise on the appropriate action, and respond to user requests in a timely manner. This position will be responsible for maintaining customers hardware and software.


Duties and Responsibilities

  • Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software.
  • Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for.
  • Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues.
  • Analyze service request data for trends and recommend process improvements for ticketing system.
  • Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc.
  • Attend team Level 10 meetings and monthly meetings with administration.
  • Use documentation, peers, and any other resources to resolve issue on initial contact.
  • Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate.
  • Actively monitor and report compliance with the customer service level agreements.
  • Ship and receive broken devices for repair.
  • Perform other duties as assigned.
Requirements:

Required Skills and Abilities

  • Maintain working components through repair or replacement.
  • Ability to assist customers and staff with hardware and software challenges.
  • Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations.
  • Able to manage time effectively and work efficiently, both with and without direct supervision.
  • Exceptional analytical and troubleshooting skills.
  • Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
  • Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks.
  • Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.
  • Must have a valid driver’s license and a dependable vehicle.

Physical Requirements

  • Able to bend, crawl, stoop and sit.
  • Able to lift and move 50 pounds of weight.
  • Outdoor service work 10-40% of the time.
  • Occasional ladder climbing and work on elevated equipment.
  • Local travel or travel to assigned region/site 75-100% of the time.
  • Limited overnight travel.

Education and Experience

  • High school diploma or equivalent.
  • 2+ years of related experience.
  • 1+ year of experience in field service.
Create a job alert for this search

IT Field Technician • Kansas City, MO, US

Similar jobs

Amazon IT Support Technician

TradeJobsWorkforce64151 Kansas City, MO, US
Full-time

Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep...Show more

 • Promoted

Part-Time Research Panel - Remote Work At Home (Receptionist or Typist Welcome)

Apex Focus Group LLCBelton, Missouri, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your f...Show more

 • Promoted

Field Technician

Kansas Fiber Network LLCOverland Park, KS, USA
Full-time
Quick Apply

Kansas Fiber Networks (aka: KFN) is a network services provider owned by 27 independent rural telephone companies.Our fiber provides direct and diverse fiber routes, lower latency, and are built us...Show more

Field Service Technician I

Technical Safety ServicesKansas City, KS, US
Full-time
Quick Apply

How You’ll Shape Our Success Ready for more than just a job?.Start your career as a Field Service Technician with TSS, delivering critical on-site services that keep laboratories, pharmacies, and c...Show more

Senior Field Service Technician

Cleaver-BrooksGrandview, MO, US
Full-time
Quick Apply

Cleaver Brooks Sales and Service is looking for a** Senior Field Service Controls Technician **to join our team in **Grandview, MO.The Senior Field Service Controls Technician is responsible for tr...Show more

Forestry Technician

TradeJobsWorkForce64168 Kansas City, MO, US
Full-time

Provide technical assistance regarding the conservation of soil, water, forests, or related natural resources.May compile data pertaining to size, content, condition, and other characteristics of f...Show more

 • Promoted

Field Service Technician II - Installation Team

Canon U.S.A., Inc.Overland Park, Kansas, United States
Full-time

Field Service Technician II - Installation Team.US-IL-Itasca | US-KS-Overland Park | US-TX-Irving.Spotting a solution and fixing a problem is a tremendous technical skillset.It requires diligence, ...Show more

 • Promoted

Field Technician - Flex Role

Amerine Family EnterprisesOverland Park, Kansas, United States
Full-time
Quick Apply

We’re hiring a versatile, hands-on.This is a flex role designed for someone who enjoys variety, physical work, and learning multiple trades - from concrete lifting and leveling to mold remediation ...Show more

Auto Body Technician

Crash Champions Collision RepairGladstone, MO, United States
Full-time

Examines damaged vehicle and efficiently plans repair process.Works and communicates with others on vehicle repair status.Performs quality repairs while keeping on-time status in mind.Technician, A...Show more

 • Promoted

IT Field Technician - On Call - Kansas City - Hiring Now

Geeks on SiteOverland Park, KS, US
Full-time
Quick Apply

On-Call IT Field Technician – PC, Mac, POS and TV Mounting.Cities (Local, Onsite Support).Job Type: Independent Contractor (1099).Schedule: Flexible – You accept jobs based on your availability.Thi...Show more

Field Service Technician

Petroleum Equipment Inc of Kansas CityKansas City, MO, US
Full-time
Quick Apply

Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina f...Show more

Field Engineer 4

eTeam IncShawnee Mission, Kansas, United States
Full-time
Quick Apply

Candidate(s) are NOT paid to drive to and from work.All mileage during the day to work locations are reimbursed per the standard mileage.As a Field/Computer Technician, you will be assigned service...Show more

Service Technician

PonsseGladstone, MO, United States
Full-time

Ponsse is one of the world's largest manufacturers of cut-to-length forest machines.We are focusing on succeeding with our customers and oriented to people.We want to be the preferred partner for r...Show more

 • Promoted

IT Support Technician, Level 1

Guitar Center Stores, Inc.Kansas City, Missouri, United States
Full-time

At Guitar Center, we believe in the power of music and the technology that supports it.With over 300 stores nationwide and a growing network of support centers,we'recommitted to delivering a seamle...Show more

 • Promoted

Field Service Technician

TrunoKCMO, MO, USA
Full-time
Quick Apply

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory.Overall responsibility includes ensuring customer ne...Show more

Field Service Technician - Kansas, Missouri, Oklahoma, Iowa, Nebraska

Multivac USA Inc.Kansas City, MO, US
Remote
Full-time

MULTIVAC, a Leading Worldwide Provider of Industrial Packaging and Processing Machinery, is Seeking Traveling Field Technicians throughout: Kansas, Missouri, Iowa, Nebraska, and Oklahoma.Benefits o...Show more

Field Engineer

Axelon Services CorporationLenexa, KS, US
Full-time

Summary: Location: Lenexa, KS Duration: 9 Months Work Mode: Onsite Responsibilities: Repair laptops and desktops in the metro area, including activities such as replacing hard drives, motherboards,...Show more

 • Promoted

Housekeeper/ Cleaning technician

Merry MaidsGladstone, MO, US
Full-time

Professionally clean customer homes using Merry Maids unique cleaning procedures and products.As a team member, you will be responsible to provide exceptional customer service by consistently clean...Show more