Alarm Service Technician

Job Description

Job Description

Alarm Service Technician

Pay : Depends on Experience and License

Schedule : 8am-5pm (Maybe longer depending on Job) ability to be on-call when needed

The Service Technician is a service expert on all burglar and fire alarms, network based CCTV and card access control systems and will also possess an extremely high level troubleshooting and communication skills. They will be able to alleviate concerns the customer may have regarding their security system and / or explain the system's operating features. Advises customers and the service scheduling department of the status of systems and processes inspections.

Essential Duties and Responsibilities :

Locate and alleviate trouble with damaged equipment or wiring.

Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.

Readjust equipment, repair or replace inoperative equipment and test for operation in accordance with established standards and procedures.

Read blueprints, building, electrical and sprinkler plans in order to complete equipment repairs.

Test backup batteries, keypad programming and all security features in order to ensure proper functioning, and to diagnose malfunctions.

Prepare trouble order forms to report temporary repairs.

Coordinate inspections and / or installations with police, fire departments, or other appropriate agencies.

Keep informed of new products and developments.

Coordinates with Company personnel by telephone to adequately test the completed system.

Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer.

Accurately completes all necessary paperwork, including work orders, service orders, time logs and emergency information schedules.

Maintains inventory control of assigned equipment to ensure adequate stock levels. Participates in formal inventory on a monthly basis.

Maintains control of all assigned Company property and ensures that equipment is maintained in safe operating condition at all times.

Safely operates assigned Company vehicles and ensures that it is maintained according to manufacturers and company specifications.

When on-call, ensure availability by telephone contact at all times for service calls.

Other duties may be assigned.

Professional Experience :

Minimum of five plus years performing similar type duties, preferably in the residential and commercial security, cable TV, telephone service or home improvement industries.

Licenses, Certifications, Credentials, or Other Requirements :

Valid driver's license. Trade licenses, registrations in accordance with state / local regulations as required.

Ability to work evenings or alternating work schedules as necessary.