Solutions Center Representative

Job Description

Job Description

Salary : $20-$23 p / H

Title : Solutions Center Representative

Hours : Full-time

Location : Midvale, UT. You will be on-site with the opportunity for occasional remote work. #LI-Onsite

Role reports to : Solutions Center Manager

Compensation : A base salary range of $20-$23 per hour, depending on candidate experience.

Our Benefits :

• Comprehensive healthcare plans (medical, dental, vision). BioLite pays 90% -100% of monthly premiums, depending on plans selected.
• Paid holidays, PTO, and family leave
• Community bonus plan and equity stock options.
• Referral Program
• Adventure Stipend (after two years)- matched vacation and PTO to go on an adventure that aligns with BioLite's mission (outdoor recreation, climate, social impact).

About BioLite :

BioLite is a for-profit social enterprise that develops, manufactures and markets distributed energy solutions for off-grid communities around the world. Our business serves two distinct markets, 1) developing-world families living in energy poverty, and 2) outdoor enthusiasts seeking fuel-independent cooking and electricity.

BioLite believes in a bright and safe future for all, and that includes life at work. BioLite is proud to be an equal opportunity workplace where we strive to enable everyone to show up as their full selves. An inclusive environment and culture makes our solutions better and our entire team smarter. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

This Role :

BioLite is looking for a dedicated Customer Service professional to join our Solutions Center team. You will be an important representative of the BioLite brand, providing support to our customers. You will deliver outstanding customer service over email, chat, and phone by problem-solving technical issues, providing end-user support, ensuring customers are using our products correctly, and facilitating a seamless ordering process. You will also flag trends in customer cases to other teams (i.e. quality and logistics teams) to solve ongoing issues that our customers raise.

You Will :

You Have :

To Apply :

Please include a cover letter explaining why you're a good fit for this position and PDF of your resume.

You must be authorized to work for an employer in the U.S. BioLite is unable to sponsor or take over sponsorship of an employment Visa for this position.