Scheduler - (IMG Soutwest)

Townsen Memorial Hospital Scheduler

Townsen Memorial Hospital is looking for a Scheduler to join our facility in Houston, TX!

The Scheduler is responsible for scheduling patient appointments and verifies insurance coverage with carriers. The Scheduler will ensure positive and proactive communications with prospective and existing patients via inbound / outbound calls and / or email.

Essential Functions :

• Verify insurance eligibility for upcoming appointments by utilizing online websites or by contacting the carriers directly
• Determines patient co-payments and calculate co-insurance and deductibles
• Enters insurance information (co-payments, deductibles, etc.) accurately into patient records
• Prioritize incoming authorization request according to urgency
• Generate, verify, and oversee the complete authorization / referral process.
• Initiate and assist with appeals for denied authorizations
• Communicates with all appropriate parties regarding patient and procedure
• Follows-up and ensures all documentation is obtained
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Schedules and / or reschedules patient follow-ups and procedures
• Inform and provide patient with necessary information and instructions prior to procedure date
• Sends prescriptions to pharmacy via fax or e-mail
• Move patients through appointments as scheduled
• Answer telephone and deal with inquiries
• Update patients' information into database
• Submits information to verification department for pre-authorization
• Ensures completeness and accuracy of patients' forms
• Other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Benefits :

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.