Bilingual Receptionist & Client Concierge

Job Description

Job Description

Are you looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? We are a top-rated, fast-growing personal injury law firm based in New Jersey seeking a bilingual (Spanish / English) Receptionist to take ownership of the front-end client experience. This key role serves as the first point of contact for potential clients, ensuring smooth, timely communication and courteous call answering, clear information-sharing, and efficient transfer or scheduling as directed.

We’re seeking a receptionist who is more than just the “voice of the firm”—someone who takes pride in being the first impression for every client and caller. Our ideal candidate is reliable, warm, and proactive—someone who communicates well in both English and Spanish, stays composed under pressure, and takes pride in getting details right the first time. The most important quality you can bring to this role is a positive attitude and a willingness to roll up your sleeves and contribute wherever needed.

You’ll have the opportunity to help a thriving law firm grow and to make a real, meaningful difference in the lives of the clients we serve every day. If this sounds like a job you’d love, we encourage you to apply.

Compensation : $18 - $22 hourly

Responsibilities :

• Act as the first point of contact by answering calls and greeting visitors, ensuring a warm and professional environment.
• Handle a high volume of incoming calls : answer promptly, direct callers to the appropriate team member, and take accurate messages when necessary.
• Provide courteous and professional responses to client inquiries, ensuring clear communication and a positive first impression.
• Maintain the reception area and common spaces in a clean and orderly manner.
• Manage incoming mail and deliveries by sorting, scanning, and routing them appropriately.
• Assist with light administrative tasks, including making copies, scanning documents, and filing client records in an organized system.
• Support the team by handling routine office correspondence such as letters, emails, and thank-you notes.
• Perform other front-desk duties as needed to support the smooth daily operations of the firm.

We Are Looking For A Customer Service Professional With :

Qualifications : Required

Preferred

About Company

Led by award-winning New Jersey Personal Injury Attorney Dan T. Matrafajlo, The Law Office of Beninato & Matrafajlo has a proven track record in the most serious injury matters. Our mission is to guide individuals and families through some of the most difficult moments of their lives—with unwavering legal expertise, genuine compassion, and relentless advocacy. We are committed to building trusted relationships rooted in honesty, empathy, and respect—treating every client as a valued member of our family and fighting tirelessly to secure the best possible outcome for their case.

Recognized for securing millions in compensation and delivering a consistently high level of client satisfaction, our team brings both courtroom strength and personalized service to every case. We don’t just represent clients—we stand beside them, knowing that every individual deserves the kind of unwavering support and powerful advocacy that defines New Jersey’s finest legal representation.