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Bank Customer Service Representative
Bank Customer Service RepresentativeFirst Century Bank • Commerce, GA, US
Bank Customer Service Representative

Bank Customer Service Representative

First Century Bank • Commerce, GA, US
17 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

First Century Bank is seeking a Customer Service Representative to join our Commerce, Georgia team. This role is focused on delivering outstanding service to clients via online channels and telephone as part of our First Call Team. This role will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless digital and phone banking experience. An ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to navigate various software systems efficiently.

Essential Duties and Responsibilities :

Bank product support

  • Support and process requests conducted through online banking including : address changes, new account requests, secure messages, Online banking applications.
  • Set up online banking for designated customers and provide ongoing support to clients for its use.
  • As needed, submit cases to Jack Henry, Bill pay or other vendors to address daily support issues
  • Answer phones as needed and provide client support
  • Assist customers with checking accounts, setting up new accounts, making changes to existing accounts (DDA, Savings, CD, etc...)
  • Process Transfers and Wires (including Verification) as requested
  • Make tickets for transfers and payments to complete transactions
  • Knows features, advantages, and benefits of all bank loan products (consumer, mortgage, and commercial loan services) and all deposit products (transaction, money market, certificates and savings, IRA and retirement related) and recommends appropriate product or service for customer need. Can discuss competitive products and sell bank value. Opens all deposit accounts and processes paperwork accompanying each account being opened.
  • Exemplifies 'relationship banking' by building the relationship with the customer by providing high quality service and being a source of expertise to the clients.
  • Demonstrates commitment to clients by responding quickly and courteously to inquiries about products and needed problem resolution.

Reporting and Monitoring :

  • Research and appropriately address Fraud Alerts

    • Research and Process

  • Research and take appropriate action on dormant accounts for designated branches and clients.
  • Place debit card orders, complete research assignments, perform fraud assists as needed.
  • Decision client NSFs each morning

    • Prepaid Clients

  • Assist with Due Diligence process including but not limited to satisfying required checks for all clients including knowing your customer requirements, satisfying bank policy / procedures as well as governmental regulations.
  • Check and verify packets, then scanning into the system for ease of retrieval.
  • Prepaid customer relations, assisting clients to reach the prepaid program manager or designated representative.
  • Perform various prepaid projects including but not limited to : mass mailings, checks, calling, verifying address and re-issuing checks.
  • Adheres to security guidelines and policies.
  • Performs such other duties as may be assigned or which inherently or logically belong with the position, including but not limited assisting with administrative duties supporting the Bank's customers.

    • Qualifications The ideal candidate will have :

  • 3 -5 years of customer service experience, preferably in a call center, banking, or similar client-facing environment
  • Strong verbal and written communication skills
  • A passion for delivering exceptional service to clients and collaborating with team members
  • Associate's or Bachelor's degree is a plus
  • Experience in financial services or digital customer support is preferred.

    • First Century Bank is an equal opportunity employer. It is the Company's policy to provide equal employment opportunity to all qualified persons without regard to race, color, sex, gender, religious creed or religious beliefs, age, national origin, physical or mental disability, pregnancy, military or veteran's status, marital status, sexual orientation, or any other category protected by state or federal law.

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    Customer Service Representative • Commerce, GA, US