Help Desk Specialist - IT

Overview

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$19.00 / hr - $21.00 / hr

Contract : 12 months (potential for extension or permanent hire)

A large financial services company is looking for a IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

Responsibilities

• Answer IT support calls and resolve issues quickly
• Provide excellent customer service with active listening and empathy
• Use a knowledge base and ticketing system to track and solve problems
• Communicate clearly via phone, chat, and documentation
• Collaborate with teams and follow company policies

Qualifications

Seniority level

Employment type

Job function

Industries

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