Vice President of Patient Experience

Due to incredible growth, Marquis Health Consulting Services is excited to announce an opening for a Vice President of Patient Experience!

Competitive wages : $225,000-$250,000

The Vice President of Patient Experience leads the organization’s strategy to deliver exceptional patient and family experiences across all care settings. This role drives system-wide initiatives that strengthen communication, compassion, safety, and service excellence while fostering a culture of empathy and continuous improvement.

Key Responsibilities

Develop and execute a system-wide patient experience strategy aligned with organizational goals.

Lead patient experience operations, including patient relations, service recovery, satisfaction programs, and experience rounding.

Build and promote a culture of empathy, communication excellence, accountability, and staff engagement.

Analyze patient experience data to identify trends and implement improvement action plans.

Partner with clinical and operational leaders to enhance communication, care transitions, and workflow efficiency.

Oversee patient and family engagement programs, including PFACs and initiatives that support health literacy and shared decision-making.

Must be willing to travel for work-related assignments.

Qualifications

Bachelor’s or Master’s degree in Healthcare Administration, Nursing, Public Health, Organizational Leadership, or a related field.

10+ years of healthcare leadership, including 5+ years in patient experience, quality, or service excellence.

Proven success leading cultural or system-wide experience improvement initiatives.

Strong knowledge of patient satisfaction and feedback tools (e.g., HCAHPS, Press Ganey, NRC).

Your leadership. Our mission. Unmatched impact. If you’re passionate about patient experience and ready to champion communication, compassion, and service excellence—this is your time to shine.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.