Medical Assistant- Neena Rao Health Center

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2025 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition : REQ3989 Employment Type : Full-time Shift : Days Hours Per Week : 40-hour / week

Location : Neena Rao Health Center

Hiring range : $18.74- $25.07

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities :

Patient Flow : Prepares exam rooms for patient care. Ensure rooms are neat, clean, and stocked. Rooms patients in preparation for nurse and physician. Breakdown, cleaning and setting up of exam rooms to ensure consistent patient flow. Assist with clinical inventory process.

Patient Care : Rooms patients, collects vitals, chief complaint, and medical and social history. Reviews medications and documents allergies. Updates medications as instructed / approved by RN or Provider. Observes and communicates pertinent information and changes in patient's condition to the RN or Provider. Assists clinical staff in completing examinations and procedures as directed.

Office Clerical Support : Provides clerical support including scheduling, pre-authorization for exams and diagnostic testing, pre-authorization for referrals and medication pre-authorization.

Lab Support : Follows through with patient lab order to include phlebotomy, point of care testing and EKG, and specimen collection. Performs designated waive testing as applicable (Strep, pregnancy, urine, protein).

Medical Records : Helps maintain accurate medical records by appropriately filing reports within the medical record and ensuring completeness of documents prior to filing chart.

Patient Communication : Conducts patient call backs on normal test results. Communicates with patients regarding medication changes. Keeps patients informed of future appointments and testing. Facilitates coordination for patient access to resources via the patient navigator (as applicable).

Additional Responsibilities :

• Other duties as assigned

Education, Training & Experience :

Certifications / Licensure :

Required Skills and Attributes :

Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.

Must be able to multitask while remaining professional, focused, composed and positive.

Excellent customer service skills and must display integrity, friendliness, and compassion.

Must be able to establish an appropriate and effective rapport with others.

Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally.

Problem solving skills.

Proficient with Microsoft Office products : Outlook, Word, Excel

Strong organizational skills.

Effective interpersonal skills.

Ability to work as part of a team and independently.

Must be able to speak, read, write and follow instructions in English.