Background Investigation Coordinator

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care / long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9 : 00 A.M - 5 : 00 P.M

Duties & Responsibilities

Purpose of Position :

Under direct supervision, participates in the implementation of one or more personnel and / or labor relations functions, such as applicant recruitment, background investigations and onboarding, benefits and leaves administration, classification, wage and salary administration, compliance and records management, and employee relations. Ensures compliance with all applicable NYC Health + Hospitals policies and procedures, and all applicable federal, state, and local laws.

Essential Duties and Responsibilities :

1. Participates in preparing and posting employment and volunteer opportunities, reviewing applications, informing hiring managers of qualified candidates, and scheduling interviews.

2. Assists in ensuring that applicable positions are filled through the civil service testing and selection process, including attending hiring events and participating in interviews, while maintaining compliance with all relevant civil service and NYC Health + Hospitals laws, rules and regulations.

3. Facilitates the completion of background investigations and the onboarding processes, including assisting with confirming that selected candidates meet minimum qualifications and that all necessary documents and fingerprints have been submitted; promptly informs superiors of inconsistencies or concerns.

4. Collaborates with appropriate departments and / or teams to coordinate attendance of training programs and other developmental opportunities for employees, including new employee orientation.

5. Maintains the accuracy and integrity of human resources information system (i.e., PeopleSoft) data by assisting with the processing and reviewing of employment transactions (e.g., promotions, salary adjustments, transfers) and by issuing corresponding notifications.

6. Resolves or appropriately routes general employment-related inquiries, including assisting employees with internal procedures and rules (e.g., leave regulations) and / or benefit plan and program options, enrollment, and changes.

7. Assists with addressing and / or appropriately redirecting employee assistance, employee relations, and labor relations inquiries and issues, as necessary.

8. Supports regulatory compliance by accurately completing and periodically auditing personnel and background records and promptly informing superiors and / or appropriate departments of inconsistencies and employee credential expirations; prepares related reports, as necessary.

9. Monitors and maintains performance management records and reports, ensuring accurate and timely completion; provides notifications and assistance to employees and supervisors, as needed.

10. Assists with the confidential collection, analysis, and presentation of workforce-related data, including recruitment / retention reporting and wage and salary analyses.

11. Participates in internal / external quality assurance / performance improvement (QA / PI) activities, programs, and training, as required.

12. May be responsible for training newly-hired and incumbent staff.

13. Performs other related duties, as assigned.

Minimum Qualifications

1. Associate's Degree from an accredited college or university in Human Resources Management, Public Relations, Healthcare Administration, or a related discipline; or

2. High School Diploma or its educational equivalent and two (2) years of relevant experience in human resources, administration, labor relations, employee relations, learning and development, talent acquisition, customer service (providing information and resolving customer concerns), or a related administrative support function.

Department Preferences

Knowledge, Skills, Abilities and other Requirements

• Human Resources.
• PeopleSoft.
• MS Office.
• Transactional Human Resources experience, including onboarding and / or background investigations
• Working knowledge of PeopleSoft
• Strong customer service skills
• Working knowledge of Microsoft Office products.
• Strong interpersonal skills.
• Analytical and creative problem-solving skills.
• Solid Time management skills and the ability to work under pressure with tight deadlines.
• Ability to learn and apply new information
• Ability and willingness to work extended and flexible hours as needed to accomplish goals.
• Experience and understanding of civil service administration process
• Ability to work in a collaborative team. environment and work within aggressive timeframes.
• Human Resources.
• PeopleSoft.
• MS Office.
• Transactional Human Resources experience, including onboarding and / or background investigations
• Working knowledge of PeopleSoft
• Strong customer service skills
• Working knowledge of Microsoft Office products.
• Strong interpersonal skills.
• Analytical and creative problem-solving skills.
• Solid Time management skills and the ability to work under pressure with tight deadlines.
• Ability to learn and apply new information
• Ability and willingness to work extended and flexible hours as needed to accomplish goals.
• Experience and understanding of civil service administration process
• Ability to work in a collaborative team. environment and work within aggressive timeframes.
• At least two (2) years of prior HR experience in a public agency or governmental sector, with at least one year of experience in onboarding and / or background investigations or similar
• SHRM or PHR