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Customer Service Specialist
Customer Service SpecialistKelly Professional & Industrial • Akron, OH, US
Customer Service Specialist

Customer Service Specialist

Kelly Professional & Industrial • Akron, OH, US
8 days ago
Job type
  • Full-time
Job description

Fleet Support Coordinator - Customer Service

4–5 Openings

Remote After Training | Akron, OH (Onsite Training Required)

After training : Primarily remote, with 2–3 in-office days per month

Pay $18-20 per hour

We are seeking Fleet Support Coordinators to join the Custom team. This is a high-volume customer service position serving as the primary liaison between drivers, clients, and internal departments. You will assist shipments from pickup through delivery, communicating delays, resolving issues, and ensuring a positive driver experience.

1 skill required : Excellent customer service ability.

Schedule Requirements

Candidates must be able to work the assigned schedule.

Once assigned, the schedule will remain consistent (5 days / week, 8-hour days).

  • Likely shift options include : Mon–Fri 9 : 00 AM–5 : 00 PM
  • Mon–Fri 12 : 30 PM–9 : 00 PM
  • Sun–Thurs 10 : 00 AM–6 : 30 PM
  • Tues–Sat 12 : 30 PM–9 : 00 PM

Training & Work Arrangement

  • 3-week onsite training in downtown Akron
  • Schedule : Mon–Fri, 8 : 30 AM–5 : 00 PM
  • Key Responsibilities

  • Serve as the primary liaison between drivers and clients / internal teams.
  • Monitor all in-progress shipments and intervene as needed.
  • Communicate delays (weather, traffic, mechanical issues, etc.) to clients and internal departments such as Sales or Safety.
  • Manage high-volume inbound calls from drivers and carriers.
  • Document all interactions thoroughly in the freight management system.
  • Respond to contractor questions and resolve basic issues; escalate when required.
  • Utilize strong listening skills to understand driver needs and provide solutions.
  • Adapt quickly to changing priorities in a fast-paced environment.
  • Perform other duties as assigned.
  • Minimum Requirements

  • High School diploma or GED
  • 0–1 year of customer service experience (call center or transportation helpful but not required)
  • Strong verbal communication
  • Solid documentation skills
  • Problem-solving and decision-making abilities
  • Ability to manage a fast-paced workload
  • For immediate interview and quick hire, send resume to

    chrc511@kellyservices.com

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    Customer Service Specialist • Akron, OH, US

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