Technical Support Agent

A company is looking for a Technical Support Agent to join their Call Center team.

Key Responsibilities

Provide first-level support for POS hardware / software and related products

Resolve operational and technical issues efficiently

Log and manage incidents using service management tools and contribute to the knowledge base

Required Qualifications

1+ year of Customer Service experience, preferably in a Helpdesk role

Background in restaurant or call center environments

Reliable broadband / fiber internet and access to a backup work location

AAS in electronics technology or computer science is a plus

A+ or Microsoft certifications are a plus