Delivery Management

Job Description

Job Description

Role : Salesforce Program Manager – Delivery Management

Positions : Multiple (US & India – Pipeline)

Function : Salesforce Practice / Delivery

Reports To : Global Salesforce Delivery Head About the Role :

At Brillio, we are driving Salesforce-led digital transformation across industries by combining innovation, agility, and delivery excellence. As a Salesforce Program Manager, you will play a pivotal role in leading client engagements end-to-end — managing delivery, stakeholder relationships, financials, and team performance while remaining billable. This role demands a hands-on program leader who blends strategic delivery oversight with the ability to guide technical teams, manage risks, and ensure measurable business outcomes for clients. Key Responsibilities :  Program & Project Delivery

• Lead multi-workstream Salesforce programs, ensuring on-time, on-budget, and high-quality delivery.
• Oversee program governance, delivery planning, and execution across geographies.
• Manage program budgets, forecasting, and profitability while maintaining a billable role.
• Implement best-in-class delivery frameworks leveraging agile and hybrid models.
• Partner with architects and solution teams to ensure technical and functional alignment with client goals. Client & Stakeholder Management
• Serve as the primary point of contact for client executives, business stakeholders, and delivery teams.
• Build trusted advisor relationships by driving transparency, proactive communication, and business value realization.
• Manage escalations effectively while maintaining long-term client confidence and satisfaction. Leadership & Team Enablement
• Mentor and guide project managers, leads, and consultants within the delivery organization.
• Foster a culture of ownership, innovation, and collaboration across distributed teams.
• Contribute to delivery maturity, knowledge management, and capability building within the Salesforce practice. Operational Excellence
• Track delivery KPIs — utilization, velocity, NPS, and gross margins — ensuring alignment to Brillio’s delivery standards.
• Identify and mitigate delivery risks, scope creep, and resource challenges.
• Drive continuous improvement by embedding data-driven delivery insights and automation where possible. Ideal Profile :
• Experience : 12–18 years in IT delivery management, with 5+ years in Salesforce program or account leadership roles.
• Proven success in managing enterprise-scale Salesforce implementations across multi-cloud environments (Sales, Service, Experience, Data Cloud, CPQ, etc.).
• Strong understanding of Agile, Scrum, and DevOps methodologies.
• Hands-on experience in program financials, governance, client engagement, and team leadership.
• Excellent stakeholder management, communication, and presentation skills.
• Salesforce certifications (Administrator, PMP / PMI-ACP, or Scrum Master) preferred. Why Join Brillio :

At Brillio, you’ll lead transformation for some of the world’s most innovative organizations. As a Salesforce Program Manager, you will have the opportunity to :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.