Representative-Insurance Claims

Amex Assurance Co. Insurance Claims Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee / add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the Retail products with growth into specialty lines products in the AMEX Assurance Co. Insurance portfolio over time.

Your duties may include but are not limited to :

• Investigation of policy and product information by using tools available.
• Maintaining state compliance for reporting, Medicare, insurance claims, and audit functions relative to the AAC claims team related to claims adjudication.
• Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions.
• Researching claims for proper disposition which may include communication via phone and / or written correspondence with customers, business, and others.
• Adjudication of claims relative to all state and local laws and compliance as well as internal processes and procedures.

This position is based in Phoenix, AZ and the ideal candidate will work a minimum of 3 days onsite / 2 days remotely. The ideal candidate will work a flexible schedule between the hours of operation : Monday - Friday - 8 : 00am - 5 : 00pm EST and may be asked to work rotational weekends.

Minimum Qualifications :

Qualifications :

Salary Range : $20.00 to $24.05 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.