Housekeeper / Laundry Attendant

JOB DESCRIPTION

POSITION : Housekeeper / Laundry Attendant

STATUS : Part Time

REPORTABILITY : Housekeeping Manager

ABOUT FAMILY HOUSE

Family House reduces emotional and financial stress for people dealing with medical crises in a city where they are strangers. Located within close proximity to area hospitals, Family House offers the comforts of home and convenience to loved ones at affordable rates. Whether here for cancer treatments, trauma care, or transplants-our services give families the peace-of-mind to focus on the care of those closest to them.

OUR MISSION

Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.

GENERAL SUMMARY :

The Housekeeping Department plays a vital role in the overall success of our organization by creating a clean and safe environment for our guests. A Housekeeper / Laundry Attendant will often have the opportunity to interact with the guests. The team's responsibility is to ensure guest satisfaction by always providing outstanding customer service. A Housekeeper cleans and prepares guest rooms and public areas by complying with established standards of cleanliness. The Laundry attendant scope includes washing, drying, folding delivery of all linens and towels.

RESPONSIBILITIES : Housekeeping

• Maintains an awareness of the Family House (FH) Guest Standards and applies them when the opportunity arises
• Cleans all assigned guest rooms and bathrooms, including special cleaning assignments within the rooms and pulling linens, to ensure quality service
• Cleans public areas, lounges, laundry areas and hallways on assigned floors to the standard and guidelines established throughout training. Sweeping, mopping, empty trash, removing dirty linens bin and checking and removing lint traps
• Observe precautions to protect guest property
• Secures and maintains custody of keys and supplies at all times
• Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms
• Regularly communicates with Housekeeping Manager (HKM) on the progress and status of daily assigned work
• Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and / or supervisor
• Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction
• Maintains all equipment, including but not limited to, cleaning, emptying filters, emptying dirty water, rinsing of mops, proper storage and return to housekeeping area at end of shift
• Consistently provides customer service that relates to the values established within the Family House Mission
• Clear understanding that at critical times, they may be assigned to laundry duties
• Other duties as assigned

Laundry

SPECIAL SKILLS AND ABILITIES :

KNOWLEDGE AND PRACTICAL EXPERIENCE :

PHYSICAL AND OTHER REQUIREMENTS :

NOTE : The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. They are not exhaustive lists of all duties, responsibilities, and knowledge, skills, abilities and working conditions a