Director of Client Services

A company is looking for a Director of Client Service.

Key Responsibilities

Establish and grow relationships with key clients, advisors, TPAs, and industry partners

Coach and mentor a team of client service employees to deliver excellent customer service

Monitor service standards and ensure timely responses and resolution of client issues

Required Qualifications

BS in a related field required; MBA preferred

Minimum of 10 years of operational experience in financial services, preferably in the retirement industry

Experience leading a group of individuals and fostering team engagement

Ability to create and enhance case management and processes

High cross-cultural awareness and ability to lead diverse teams