Customer Success ManagerRemote

Customer Success Manager

Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand "why" metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.

The Role

The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.

Responsibilities :

• Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
• Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
• Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
• Contribute to internal playbooks for implementation, adoption, expansion, and retention.
• Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.

Qualifications

Personal Characteristics

Note : This role is only open to candidates currently residing in and authorized to work in the United States.