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Desktop Support Technician (Field Support Services)
South Burlington, VT $22.00-$23.00 3 days ago
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Experience and Skills
- 3+ Years of experience in PC Hardware and Software configuration support
- 1+ Years experience in Retails Field Support Operations Hardware Support
- Troubleshooting experience with various PCs, Network Devices and Retail Stores equipment / devices located in Retail Stores, Offices, Distribution Centers and Data Centers
- Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
- Excellent customer service orientation and verbal communication skills
- Analytical thinking and Problem-Solving ability
- Any Retail Store Experience is and added Preferred advantage
- Experience with various Retails equipment, Devices, and diverse technical environments
- Ability to install and troubleshoot a wide range of Devices applications
- Analytical thinking and problem-solving ability
Certifications
A+ Hardware (must)CCNA (preferred)Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)Tools & Software
ServiceNowMS Office O365Various Retails Application and ToolsWindows OSiPad, Tablets, Smart PhoneAdditional Requirements
Willing to travel to various customer stores / location to meet ticket requirementValid Driving License with Good Driving History (No 'DUI' Record)Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information TechnologyIT Services and IT ConsultingJ-18808-Ljbffr