Crew Members
Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.
Responsibilities Include :
Team Environment :
- Work well and interact with others respectfully
- Respond positively to coaching and feedback
- Communicate with team members
- Able to learn and execute multiple tasks
Operational Excellence :
Provide guest serviceResolve guest issuesFollow Brand standards, recipes and systemsFollow safety, food safety, and sanitation guidelines; comply with all applicable lawsMaintain clean and neat work environmentProfitability :
Execute restaurant standards and marketing initiativesHandle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standardsSkills / Qualifications :
Capable of counting money and making change
Able to operate restaurant equipment
Competencies : Guest Focus :
Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplay a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for Results :
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his / her role relates to othersProblem Solving and Decision Making :
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships and Influence :
Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments