Customer Service and Channel Operation (CSCO) Co-OP

CSCO Co-Op (Johnson & Johnson Innovative Medicine)

At Johnson & Johnson, we believe health is everything. Our commitment to healthcare innovation empowers us to create a world where complex diseases are prevented, treated, and curedwhere treatments are smarter, less invasive, and personalized. Through our expertise in Innovative Medicine, MedTech, and Supply Chain excellence, we are positioned to deliver breakthroughs that profoundly impact global health.

Rooted in over 130 years of culture dedicated to diversity, equity, & inclusion (DEI), we foster a workplace where all perspectives, abilities, and experiences are valued. This culture of belonging fuels our innovation and allows us to better understand and meet the diverse needs of the communities we serve.

Position Overview : As a CSCO Co-Op (Johnson & Johnson Innovative Medicine), you'll support Johnson & Johnson's CSCO organization, with a focus on supporting all of CSCO's functional work groups, including but not limited to; Customer Support Services, Reverse Distribution, Revenue, etc. You'll leverage data-driven insights to enhance efficiency, reduce costs, and improve customer and patient outcomes. You'll work closely with teams across commercial, logistics, and customer service functions, playing a critical role in process improvement, strategic analytics, and project leadership.

Core Responsibilities :

• Identify cost-saving opportunities and process improvements using advanced Excel skills (V-Lookups, Pivot Tables, Formulas, Macros). Lead at least one high-impact project utilizing LEAN / Six Sigma methodologies to optimize pharmaceutical processes.
• Manage relationships with targeted customers and / or internal partners, ensuring operational efficiency and customer satisfaction. Develop, implement, and monitor supply chain initiatives to enhance the end-to-end customer experience.
• Generate detailed reports and dashboards to inform decision-making, including weekly pharmaceutical supply chain reports, ad hoc analytics, and KPI tracking using Excel and visualization tools such as Power BI.
• Collaborate with internal teams on business process improvements and projects aligned with strategic objectives for 2026.
• Facilitate proactive communication by distributing reports, leading meetings, and supporting local team activities as needed.

Qualifications :

Work Environment & Location :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https : / / www.jnj.com / contact-us / careers . Internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is : $23.00 / hr to $51.50 / hr

Additional Description for Pay Transparency : The expected pay range for this position is between $23.00 per hour and $51.50 per hour but will be based on candidate's program year, discipline, degree and / or experience. Co-Ops / Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan. Co-Ops and Interns are eligible for the following sick time benefits : up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year. Co-Ops and Interns are eligible to participate in the Company's consolidated retirement plan (pension). For additional general information on Company benefits, please go to https : / / www.careers.jnj.com / employee-benefits .