Restaurant FOH Assistant Manager - Dock 17

FOH Shift Manager at Dock 17

Are you passionate about food, leading a team, creating a welcoming atmosphere, and ensuring top-notch customer experiences? Dock 17 is searching for a motivated and energetic Assistant Manager to join our crew as a Front of House (FOH) Shift Manager ! This is the perfect opportunity if you excel in a fast-paced, customer-driven environment and are eager to elevate your leadership skills.

What You’ll Do :

As a Shift Manager, you’ll be a key leader in ensuring smooth operations when the Front of House Manager or other leadership is unavailable. Your responsibilities will include :

Demonstrating proficiency in Front of House restaurant leadership.

Assigning duties to team members based on their strengths and operational needs.

Providing hands-on leadership and guidance to ensure efficient shift operations.

Training Front of House team members (Servers, Bussers, Runners, and Hosts) on processes, customer service, and best practices.

Addressing guest inquiries and resolving any concerns with professionalism and positivity.

Upholding company policies and ensuring compliance with health and safety standards.

Managing cash handling procedures, including balancing cash drawers and preparing deposits.

Cultivating an inviting and enjoyable guest experience that aligns with Dock 17’s commitment to excellence.

What We’re Looking For :

We’re looking for a leader who thrives in a team environment. Ideal candidates will possess :

Minimum of 2 years of restaurant experience with demonstrated progression into a leadership role.

Strong communication and interpersonal skills.

Leadership abilities include decision-making, goal-setting, and motivating a team.

Problem-solving and conflict resolution skills to address challenges effectively.

Excellent organizational and time management capabilities.

Customer service expertise and a dedication to creating positive guest interactions.

Comfort with technology, including register systems and scheduling software.

Experience in food service or hospitality is a plus.

Your Schedule :

Flexible availability required, including afternoons, evenings, nights, and weekends.

Open availability to work weekends and holidays is required, with the exception of Easter, Thanksgiving, and Christmas.

Essential Job Functions – Physical Requirements :

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the Shift Manager position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing / Walking : Must be able to stand and walk for extended periods (up to 8–10 hours per shift), including walking between the front and back of house, dining area, and storage locations.

Lifting / Carrying : Must be able to lift and carry items weighing up to 20 pounds regularly and occasionally up to 40 pounds (such as boxes, supplies, or small equipment).

Bending / Kneeling / Reaching : Frequent bending, stooping, kneeling, reaching above shoulder level, and crouching to access supplies, clean surfaces, and assist team members as needed.

Manual Dexterity : Must possess sufficient hand-eye coordination and fine motor skills to operate POS systems, count cash, handle small tools, and perform food service tasks quickly and accurately.

Speaking / Hearing : Must be able to communicate effectively with guests and team members, including the ability to hear in a noisy environment and respond promptly to questions or emergencies.

Vision : Must have adequate vision (with or without corrective lenses) to safely navigate the restaurant, read tickets and POS screens, and inspect cleanliness and presentation standards.

Multi-tasking : Must be able to prioritize tasks and manage time effectively in a fast-paced environment with frequent interruptions.

Why Join Dock 17?

We value our team members and offer benefits including :

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

Employee Discounts

Life, AD&D, Hospital Indemnity, and Accident Insurance

Short-Term Disability Coverage

Who We Are :

Dock 17 is part of Project 2231 , a family-owned hospitality and entertainment company dedicated to creating joyful experiences for our community. As a centerpiece of our destination, Dock 17 offers a delicious menu, welcoming service, and a vibrant dining environment.

Ready to Lead and Grow with Us?

If you’re excited about leading a team, delivering exceptional service, and making a meaningful impact, we’d love to hear from you. Apply today and be part of something special at Dock 17!

Daytime, evenings, and night.

Holiday and Weekend availability required (except for Easter, Thanksgiving, and Christmas). Closed Monday and Tuesday

32-40 hours a week

Compensation details : 18-20 Hourly Wage

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