Overview
This role supports timely, compliant actions across liens, garnishments, judgments, and repossessions. Our Legal Support Specialists collaborate with internal partners and courts while maintaining a high standard of accuracy, confidentiality, and service. The position is based in Southeastern Virginia and is linked to our Ashley Furniture / Grand brands in the region.
Base pay range
$19.00 / yr - $19.00 / yr
Responsibilities
- Prepare, review, and process court filings (e.g., Motions for Judgment) and related correspondence.
- Process liens and garnishment answers via mail, fax, and email; update account records.
- Create documentation for bank garnishments; mail paid-in-full / balance letters as requested.
- Assist with scheduling / canceling repossessions and day-of account checks for changes.
- Scan and index legal documents to customer accounts; maintain accurate digital files.
- Provide backup coverage for Bankruptcy and for Virginia Beach / Norfolk courts.
- Respond promptly to emails / voicemails; follow up on internal requests.
- Perform additional duties as assigned by the department manager.
Requirements
Preferred Experience
1+ year in collections (preferred, not required).Familiarity with civil court procedures and working with attorneys / legal specialists.2+ years of customer service in a fast-paced environment.Education
High School diploma or GED required; Associate's degree preferred.Work Environment
On-time, reliable attendance; ability to work overtime as needed.Comfortable operating in high-volume conditions with minimal supervision.Benefits
MedicalDentalVisionLifeShort term & Long term DisabilityPTO & Sick DaysEmployee DiscountEmployee Assistance Program401kSeniority level
AssociateEmployment type
Full-timeJob function
LegalIndustries
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