Information Systems Supervisor

Information Systems Supervisor

The Broward County Board of County Commissioners is seeking qualified candidates for Information Systems Supervisor.

This position requires a comprehensive technical understanding of networking principles, strong security acumen, and proactive operational management to ensure the county's network infrastructure is reliable, secure, and accessible to authorized users wherever they are located. This role is pivotal for supporting government functions, public services, and secure communication across departments.

This position will manage the Information System Section of the Risk Management Division (RMD) through the following methods :

• Implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
• Operate as a liaison between County ETS and RMD to support and manage County networks, hardware and software.
• Responsible for installing updates, implementations, configurations, and maintenance in accordance with County policies in support of RMD operations.
• Coordinating with internal managers to assist with continued review, automation, and process improvement.
• Supervising technical staff and support business end-users by implementing solutions that simplify business processes and improve efficiency for billing systems and other applications.
• Managing and overseeing related projects from inception to completion as assigned.

Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires four (4) years experience in systems analysis, systems design and / or programming experience relevant to Risk Management database management including six (6) months lead work / supervisory experience. Special Certifications and Licenses None. Preferences - Master's degree in computer science or computer related field - Information Technology Security Certifications - Microsoft SQL Server experience - Business Intelligence Reporting experience - Windows Server Administration experience - Risk Management Information Systems (RMIS) - Crystal Reports experience - Marsh ClearSight Enterprise experience

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Troubleshoots, updates, and grants or denies network access to resources passing through county Firewall, Intrusion Prevention Systems, Network Access Controller, and Virtual Private Network; configures, installs, troubleshoots, and maintains physical network equipment such as networking switches, content switches, routers, firewalls, and wireless access points.

Monitors network activity and network access trends, unauthorized access attempts, and anomalies; creates and updates network access policies and rules; programs software and script used to automate and streamline policy changes.

Acts as a liaison with assigned agency's technical staff including testing and troubleshooting system problems; assists staff with creating / running reports; represents agency on projects related to the financial system.

Reviews IT (information technology) paperwork, approves leave, end user requests and other IT related work; manages projects and assists in IT related work including fiber replacement, eFax implementation, Office Suite upgrades, PC (personal computer) rollouts, W7 (Windows 7) upgrades, UPS (uninterruptible power supply) replacements, Wi-Fi (wireless fidelity) projects, laptop and tablet upgrades, as well as other IT related projects.

Performs administrative office duties including procurement of IT hardware and software, enters purchase orders, maintains files, maintains software licenses, works on disaster recovery and maintains yearly capital and operating budget.

Performs Server Administration tasks working with user accounts, quarterly account audits, provides access to groups, shares, server resources, and monthly after hours on-call rotation every three months.

Manages projects and advises senior management, supervisor, and staff providing project management documentation, timelines, advising on project direction and solutions, responding to senior management report requests.

Supervises, assigns work, and is responsible for the performance of software support staff including preparing annual performance reviews, approving leave requests, meeting and following up on a regular basis to ensure success with projects.

Administers all database objects including tables, indexes, views, sequences, triggers, stored procedures, packages and functions; enforces and maintains database constraints to ensure data integrity; monitors and tunes databases for optimal performance and efficiency; develops, automates, monitors and tests database backup and restores processes.

Performs related work as assigned.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.

Competencies :

Tech Savvy

Manages Complexity

Cultivates Innovation

Directs Work

Plans and Aligns

Optimizes Work Processes

Ensures Accountability

Courage

County Core Values :

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.

Customer focus : Building strong customer relationships and delivering customer-centric solutions.

Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Values differences : Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note : During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual / vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.