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Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team MemberNatalie Arnett - State Farm Agent • Shawnee, OK, US
Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Natalie Arnett - State Farm Agent • Shawnee, OK, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Hourly Plus Commission
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

About Our Agency :

At Natalie Arnett State Farm, our mission is to be a good neighborto serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.

Role Overview 30-Day Trial

We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journeywelcoming clients with warmth, managing

communication, and supporting internal operations.

Responsibilities :

  • Greet walk-in clients and answer incoming calls with professionalism and kindness
  • Direct clients to appropriate team members with accuracy and efficiency
  • Assist with scheduling, reminders, and follow-up communication
  • Manage mail, filing, and digital record keeping
  • Help create a welcoming, orderly, and organized front-office experience
  • Support marketing, outreach and community initiatives as needed

    • Traits We Value :

  • Servant leadership and a team-player mindset
  • Strong verbal and written communication skills
  • Organizational skills with attention to detail
  • A positive, faith-driven, and respectful attitude

    • Company-Supported Licensing Track :

    Day 3145 : Get Licensed

  • Enroll in and complete Property & Casualty and Life & Health licensing
  • Begin learning core insurance concepts and shadowing licensed agents
  • Participate in ongoing customer service and compliance training
  • Paid study time and resources provided for licensing success

    • Month 26 : Licensed Service & Retention Support

  • Begin assisting with quotes, billing, and simple service tasks under supervision
  • Handle inbound service requests and policy changes with confidence
  • Deliver exceptional post-sale care to drive retention and satisfaction
  • Begin scripting and roleplay for future sales opportunities

    • 612 Months : Opportunity to Advance to Sales

  • Eligible for Full Sales Transition with Commission Opportunity
  • Transition to an Associate Agent or Sales Producer role (title TBD)
  • Handle warm leads and cross-sell to existing policyholders
  • Earn commission in addition to base pay
  • Lead with education, integrity, and problem-solving

    • Apply Today!

    This is more than a receptionist jobits the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you.

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    Receptionist State Farm Agent Team Member • Shawnee, OK, US