Utility Management Specialist

Utility Management Specialist

Entrata is seeking a Utility Management Specialist to join our Tech-Enabled Services team. This role is responsible for managing a portfolio of multifamily housing clients, ensuring high satisfaction with Entrata's ResidentUtility and Utility Expense Management products. The specialist will act as a trusted consultant, guiding clients through utility management best practices, optimizing their utility recapture processes, and managing project implementations. Success in this role requires strong client relationship management, problem-solving, and decision-making skills, along with the ability to coordinate internal teams to drive client success. This is a dynamic role for someone passionate about client retention, project management, and utility consulting.

Responsibilities Will Include

• Manage a portfolio of clients, ensuring satisfaction with Entrata's ResidentUtility and Utility Expense Management products.
• Conduct regular client meetings, providing expert guidance on utility recovery processes and system configuration.
• Build strong consultative relationships, collaborating with internal teams to support client success.
• Monitor client health and proactively address potential issues to improve retention.
• Educate clients on product updates and new features that enhance utility management efficiency.
• Lead client turn projects, ensuring seamless transitions between lease cycles.
• Analyze utility data trends, identify areas for improvement, and recommend solutions.
• Act as a client advocate, managing references and case studies to showcase product value.
• Support internal decision-making processes by providing client feedback and insights.
• Contribute to team projects and initiatives to improve service delivery and client outcomes.

Minimum Qualifications

Preferred Qualifications

$47,000 - $75,000 a year

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity. Level - P3

Benefits :

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA / FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees.

Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law.

But members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value : "Excellent Alone, Better Together." Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.