Reservations Sales Agent

Located in the picturesque town of
Washington, Virginia.

30 minutes from Culpeper,
Front Royal, and Warrenton, Virginia

40 minutes from Gainesville and Stephen City, Virginia

Just a bit over an hour from Reston, Loudoun County, Virginia and
Washington, DC.

Since 1978 The Inn at Little Washington, located at the
foothills of the Blue Ridge mountains, has been one of the most decorated
restaurants and hotels in the world. There is no better time to join in our
growing team of exceptional people. On-the-job training, advancement potential,
flexible schedules, amazing benefits, and competitive pay. Your next career
awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA
5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health,
  vision and dental insurance (full time employees)


• Paid
  time off (Full time employees)


• 401(k)
  retirement plan with match


• On-the-job
  training


• Employee
  education allowance


• Advancement
  potential


• Flexible
  schedules


• Employee
  appreciation events


• Complimentary
  uniforms


• Delicious
  “family” meals daily prepared by the chefs


• Referral
  bonuses


• Competitive
  pay

www.theinnatlittlewashington.com

POSITION SUMMARY:

The Guest Relations and Reservations Agent is responsible for assisting guests
by serving as a brand ambassador being able to articulate services The Inn
provides to offer wealth of knowledge to all guests. The Reservations Agent
serves as the guests first interaction with The Inn and sets the tone for the
experience to come. The agent assists the guest by helping them select the
ideal experience of room and dinner reservation, while maximizing revenue. The
Reservation Agent also serves as concierge, assisting the guest by answering questions
about additional activities and attractions available in the area. Paramount to
this role is providing guest service in accordance with Forbes 5-Star and AAA
5-Diamond standards.

ESSENTIAL FUNCTIONS

• Deliver
  guest service in accordance with Forbes 5-Star, AAA 5-Diamond, and
  Michelin 3-Star Standards.


• Manage
  incoming phone calls and emails relative to room reservations, dinner
  reservations, and special requests. Includes the processing of online
  reservations, gift certificates, and general inquiries.


• Communicate
  with fellow Agents to ensure daily tasks are being completed and guest
  needs are being met.


• Complete
  reservation confirmations.


• Operate
  several computer-based reservation systems.


• Requires
  the ability to guide guests toward completion of a reservation by
  providing relevant information and answering questions.


• Consistently
  meet the Inn’s uniform and grooming standards.


• Requires
  the capacity for following written and verbal instructions and eagerness
  to learn.


• Maintaining
  cleanliness of the department by regularly dusting and vacuuming the
  office as directed by the Reservations Manager.


• Ensuring
  the sanitization of the workstations by cleaning and disinfecting the
  desk, computer and phone per standing procedures provided by the
  Reservations Manager.


• Consistently
  serve as an ambassador to The Inn at Little Washington in all interactions


• Other
  duties as assigned.

QUALIFICATIONS

• Hospitality
  experience is preferred, but not essential.


• Sales
  background preferred, but not essential.


• At
  least 1 year of experience in an office setting.


• At
  least 1 year of experience in guest/customer service.


• Ability
  to work flexible hours including evenings, weekends, and holidays.


• Must
  be well-groomed and well-presented. All visible tattoos must be covered.

EXPECTED ATTITUDES & SKILLS

• Must
  be able to communicate with guests in a pleasant and professional manner.


• Must
  have the ability to multi-task and handle large call volume.


• Must
  possess excellent analytical, organizational, and time management skills.


• Must
  have the ability to prioritize and quick problem-solving skills.


• Being
  a role model, exhibiting curiosity, empathy, agility, and entrepreneurial
  mindset.


• Having
  a passion for the brand by taking responsibility and ownership,


• Possessing
  excellent interpersonal skills and a professional demeanor.


• Refined
  communication skills; both verbal and written.


• Preferred
  ability to speak 2nd language, Spanish or French.


• Computer
  proficiency, preferable in Microsoft, Chrome, Tock, ResortSuite Property
  Management System.

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**