Aquatics Associate Service Manager Jacksonville, Florida

Aquatics Associate Service Manager

The Associate Service Manager will primarily manage a group of clients and perform all aspects of the Annual Service Agreements. The ASM will oversee Technicians and begin to learn Foster Lake & Pond Management's (FLPM) sales process. They will strive to uphold FLPM's Core Values and Vision and be willing to learn.

Key Responsibilities

Results

Manage service accounts with limited supervision.

• Service visit reports will no longer require Service Manager approval before being sent to the customer.
• Communicate compliance issues to the client within 2 business days of the service visit.
• Utilize CRM software to communicate compliance repairs to the CRS team within two business days.
• Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
• Schedule Certified Annual Inspection for all regulated clients one month before the due date.
• Receive an 80% or higher average on audits.
• Communicate effectively with customers, supervisors, and other FLPM employees at all times.

Supervise and provide oversight for technicians and communicate with the Service Manager.

Participate and assist in training opportunities.

Develop skills in assessments, estimating, installation and repairs.

Be proficient in FLPM policies and company software platforms.

Core Values

Required Skills

The position requires a minimum of a high school degree or GED. An associate degree or related experience in landscaping, environmental management, water resources, fisheries science or stormwater device maintenance is preferred.

Experience includes :

fountain and aeration installations and maintenance

Tracking Code

727-249