Lead Medical Assistant

Job Description

Job Description

JOB SUMMARY

Friend Health is seeking a skilled and team-oriented Lead Medical Assistant to support daily clinic operations while providing leadership and guidance to Medical Assistant staff. In addition to performing clinical and administrative duties, the Lead MA will serve as a resource for team coordination, training, workflow improvement, and quality assurance across the care team. The ideal candidate has strong clinical skills, thrives in a fast-paced outpatient environment, and demonstrates a commitment to patient-centered care and team collaboration.

JOB DUTIES

Leadership & Oversight

• Serve as the primary point of contact for Medical Assistant staff at assigned site(s).
• Coordinate MA schedules, daily assignments, and coverage needs to ensure workflow efficiency.
• Provide training, onboarding, and mentorship to new and existing MAs.
• Monitor clinical quality metrics and assist in ensuring compliance with protocols and documentation standards.
• Support clinic leadership in process improvement, supply ordering, and inventory control.
• Serve as a liaison between clinical support staff and providers to facilitate communication and patient flow.
• Assist with periodic performance feedback for MAs and relay staff concerns to supervisors.

Clinical Responsibilities

Administering injections and immunizations

Administrative & Data Management

Customer Service & Communication

QUALIFICATIONS

SMART GOALS

Clinical Efficiency :

Team Development :

Quality & Compliance :

WORKING CONDITIONS

The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses, and mental demands.) None known.

PHYSICAL REQUIREMENTS

EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and / or assign tasks deemed as needed.

BENEFITS & COMPENSATION

Hourly Pay Rate : $23.00

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

AAt Friend Health, we believe in delivering compassionate, high-quality care to every patient who walks through our doors. We’re building a team of passionate healthcare professionals who are committed to equity, integrity, and excellence. As a Lead Medical Assistant, you’ll play a vital role in shaping the patient experience and mentoring clinical staff—making a real impact in the community we serve.

Join us and be part of something bigger. Let’s advance health together.