Network Support Technician

Position Title :

• Network Support Technician Location : San Diego, CA Clearance Required : Active Top Secret Overview The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET).
• This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments—including work aboard submarines and pier-side facilities.
• The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.
• Key Responsibilities Network Support & Troubleshooting Configure and troubleshoot network switches (Cisco or similar).
• Diagnose communication issues between endpoint devices and switches.
• Update IOS / firmware on switches, routers, and wireless access points.
• Support installation, removal, and reinstallation of network equipment during submarine or barge moves.
• Map network drives, assign IP addresses, configure printers, and support network connectivity for users.
• Desktop / Help Desk Responsibilities Provide Tier I / II user support for software installs, printer setup, account access, and common workstation issues.
• Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar).
• Enable / disable user accounts following established procedures.
• Support end users in a secure military environment with professionalism and clear communication.
• Secure Communications Equipment (COMSEC) Support Handle TACLANE devices, including key uploads (EKMS) and battery changes.
• Follow all Navy COMSEC handling policies—errors can result in personal consequences.
• Maintain strict policy discipline when managing encryption equipment.
• Physical Network Infrastructure Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations.
• Assist with copper and fiber optic cable runs (pulling, terminating, routing).
• Transport equipment, tools, and materials between PNS-DET sites.
• Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.
• Operational Environment Work Perform technical tasks aboard submarines and in confined spaces.
• Carry equipment down ladders and maneuver gear in tight quarters.
• Work in close proximity with Navy personnel and contractor teammates.
• Coordination & Communication Serve as a liaison with Code 109.11 and PNS-DET technical teams.
• Participate in planning for building moves, cabling changes, or infrastructure modifications.
• Communicate clearly with both technical and non-technical personnel.
• Qualifications Required Active Top Secret clearance.
• Hands-on experience configuring switches and troubleshooting network connectivity. 1–3 years of Help Desk / Desktop Support experience.
• Experience using ticketing systems in an IT operations environment.
• Ability to work in tight or confined spaces (submarines).
• Ability to transport and install network equipment.
• Strong communication skills and adaptability to military work environments.
• Preferred Familiarity with TACLANE / EKMS devices or other COMSEC equipment.
• Navy, DoD, shipyard, or submarine environment experience.
• Experience conducting site surveys using BICSI standards.
• Fiber / copper cabling installation experience.
• Understanding of basic network security principles.
• CompTIA Security+, Network+, or CCENT / CCNA certifications.   Powered by JazzHR