Director, Communications

This job is with Braze, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute : Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Reporting to the VP of Communications, the Director, Communications will play a crucial role in driving global external communications—including PR, earned speaking, executive visibility / thought leadership and financial communications —while also leading strategic product communications efforts.

This leader will help shape how Braze tells its product innovation story, connecting product differentiation to customer impact, market trends, and the company’s overarching narrative. You’ll work cross-functionally across Product, Product Marketing, and Engineering to communicate how Braze is defining the future of customer engagement through innovation.

We are seeking a strategic storyteller, media expert, and collaborative leader who can drive a cohesive, integrated communications strategy that elevates Braze’s brand, builds thought leadership, and showcases the business and product momentum that differentiate us in the market.

RESPONSIBILITIES

Corporate & External Communications

Drive an integrated communications strategy incorporating media relations, earned speaking opportunities, awards, executive visibility, customer and partner storytelling, and creative PR programs that position Braze as a global thought leader in customer engagement and marketing technology.

Build and maintain strong relationships with media, analysts, and influencers across trade, technology, and business outlets, including broadcast media.

Influence, evolve, and amplify the Braze company narrative—ensuring consistency and differentiation across all external channels and aligning to our corporate positioning and brand voice.

Partner with the VP of Communications, Investor Relations and Securities Counsel on all corporate disclosure and public company communications needs, including quarterly earnings and review / release of material information.

Collaborate with global PR agencies and regional comms partners to ensure consistency of message and local resonance across AMER, EMEA, APAC, and LATAM.

Identify and manage potential communication risks and issues, developing and implementing crisis and rapid-response communication plans.

Product Communications

Lead communications for product launches and innovation storytelling, ensuring every announcement ties clearly to the company’s value proposition, market trends, and customer outcomes.

Partner closely with Product Marketing and Product Management to translate technical innovation into accessible, impactful narratives for media, analysts, customers, and the broader market.

Develop and maintain a consistent cadence of product storytelling, highlighting Braze’s differentiation in AI, data, personalization, and omnichannel engagement.

Build thought leadership around Braze’s technology vision, innovation pipeline, and customer impact, ensuring Braze’s product momentum connects to its broader brand and corporate narrative.

Collaborate with the Analyst Relations team to ensure consistent messaging across analyst and media channels.

Drive the creation of product-related communications materials—press releases, blogs, briefings, contributed content, customer stories, and launch toolkits—ensuring message alignment and impact.

Leadership & Strategy

Be a trusted thought partner to the VP of Communications and cross-functional leaders across Product, Marketing, and Communications.

Use data and insights to measure communications performance and inform ongoing strategy, optimizing for impact and efficiency.

Stay on top of emerging trends in communications, AI, marketing tech, and SaaS to ensure Braze remains ahead of the narrative curve.

WHO YOU ARE

8–10 years of experience in corporate and product communications, with a track record of driving impactful narratives for B2B SaaS brands.

Experience at a public company required.

Strong understanding of product storytelling, ideally in marketing technology, SaaS, or AI-driven software.

Exceptional media relations skills with an existing network of relevant contacts across tech, business, and trade outlets.

Excellent writing and editing skills with the ability to distill complex ideas into clear, compelling stories for a variety of audiences and formats.

Proven experience managing agency teams and cross-functional partnerships with empathy and accountability.

A strategic thinker who thrives in a fast-paced, high-growth environment and can balance long-term planning with real-time responsiveness.

• We’re looking for a candidate within commuting distance of New York City.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $204,000 - $216,750 / year with an expected On Target Earnings (OTE) between $240,000 - $255,000 / year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as :

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1 : 1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.]]>