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Car Sales Customer Service Representative

Car Sales Customer Service Representative

Enterprise HoldingsShreveport, LA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

The Enterprise Car Sales Division is hiring a customer service representative located in Shreveport, Louisiana to deliver exceptional customer service and support to our valued clients, both internally and externally. This role plays a crucial part in assisting sales consultants and customer experience managers throughout the entire vehicle purchase journey and beyond, ensuring a seamless customer experience. This role is available as a full time position to provide administrative support to car sales dealerships.

Opening available at the following branch location :

  • 8748 Quimper Pl, Shreveport, LA 71105

This is a full time position with a starting rate of pay $21.20 / hour based on a 40 hour work week.

We offer a robust benefits package including, but not limited to :

  • Paid Time Off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (medical, prescription drug, dental, and vision)
  • Life insurance
  • Training and development

    • Schedule available : Monday - Friday 11 : 30am- 7 : 30pm

    Responsibilities :

  • Answer phones during peak times at the dealership
  • Assist sales consultants in collecting information / stipulations needed for funding prior to sending to shared services for funding submission.
  • Work with customers to support the vehicle trade-in process.
  • Respond to customer inquiries related to financing, warranties or other customer service issues
  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Scan and upload all digital sales to shared services and FedEx paper sales to shared services
  • Complete and send DMV paperwork
  • Work with shared services to provide documentation or follow up that they may need to process the sale
  • Accounts payable and receivable support
  • Assist with ECOA (Equal Credit Opportunity Act) file review
  • Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments
  • Maintain files for the dealership and tag and title follow up for current dealership inventory
  • Perform miscellaneous administrative job-related duties as assigned
  • Assist with end of month and other reports

    • Equal opportunity employer / disability / veterans

    Qualifications :

  • Must be at least 18 years old
  • High school diploma or G.E.D. required
  • Must have a minimum of 1 year of customer service experience
  • Must have a valid driver's license with no more than 2 moving violation and / or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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    Customer Service Sales Representative • Shreveport, LA, US

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