IT Support Specialist

Intermediate Level | On-Site & Remote Support

• Position Overview :

The IT Support Specialist provides Tier I network support and Tier II end-user support across multiple locations, with primary responsibilities based at the Lawrenceburg campus. This role requires strong technical expertise, excellent customer service, and the ability to resolve issues both onsite and remotely. The specialist will ensure user satisfaction through follow-up, escalate work orders when necessary, and contribute to broader IT initiatives.

• Key Responsibilities :
• Provide Tier I network and Tier II desktop support to users across multiple sites.
• Troubleshoot and resolve issues related to operating systems, hardware, software, and mobile devices.
• Support users with account access, email functionality, and general application issues.
• Maintain and administer user accounts and permissions.
• Participate in IT projects and assist with system upgrades and deployments.
• Follow up on closed tickets to ensure resolution and user satisfaction.
• Escalate unresolved issues to appropriate teams.
• Participate in an on-call rotation and perform physical IT tasks such as lifting and equipment installation.
• Required Skills :
• Proficiency in Windows 10 / 11 and Microsoft Office applications.
• Experience with desktop hardware, printers, and mobile device support.
• Familiarity with user account management and basic network troubleshooting.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Preferred Qualifications :
• 3-5 years of relevant IT support experience.
• Associate degree or equivalent education / experience; certifications such as A+ are a plus.
• Experience with enterprise systems and storage technologies.
• Familiarity with virtual environments and unified communication platforms.
• Ability to troubleshoot email issues, including archiving and file management.
• Job Type & Location

This is a Contract to Hire position based out of Lawrenceburg, KY.

• Pay and Benefits

The pay range for this position is $21.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Lawrenceburg,KY.

• Application Deadline

This position is anticipated to close on Nov 18, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.