Market Senior Retail Officer

Market Senior Retail Officer

We are looking for a community-minded leader to operate as a key member of our market management team within the retail division. As the Market Senior Retail Officer, you will lead and direct the market team, including banking center managers, supervisors and staff with the development and maintenance of a high quality sales and service culture. Working closely as a leadership team with the Market President and Regional Credit Officer, you will provide guidance for the market's success. Tapping into your retail experience, you will oversee and approve consumer and portfolio mortgage lending. In the community, you are a recruiter of talent, as you look for team members, including partnering with the Mortgage Sales Team Lead to hire and retain successful Mortgage Loan Originators.

What You'll Do :

• Develop the Market - Business development is key in this role, as you assist financial center managers / supervisors, retail lenders and mortgage originators to develop and execute an annual sales plan to meet and exceed customer relationship management, profitability, and retention. These strategies to achieve / exceed market growth targets for all retail products and services may include but are not limited to external customer calling efforts, quantitative and qualitative assessments of each branch sales environment, working collaboratively with other bank departments and divisions to meet the needs of prospective and existing customer base, and identifying cross sales opportunities for all bank products, not just retail products. You also represent the bank in various civic, community and marketing functions to further enhance the bank's image and develop additional business.
• Inspire Achievement - Communication skills are essential as you share sales and service goals and expectations to your team. Your leadership comes to life as you coach, mentor, and provide feedback to help the team achieve goals, establish and reinforce a quality oriented branch sales and service culture, and support various sales initiatives and strategies implemented throughout the bank. In understanding your team's performance, you will take action to correct all deficiencies. Facilitation of periodic sales meetings will provide discussion of product / promotion features and benefits, sales gaps, and tactics for obtaining sales plan goals, as needed. Under your leadership, the sales staff will understand products / promotions to properly make recommendations to customers. As a leader, you take the time to show appreciation to your team, developing and producing sales recognition programs and planning regular market-wide gatherings to present sales and service awards.
• Lead the Team - You are a leader, providing sales results for annual performance evaluation and salary reviews. Consistent and real-time feedback is a must, as you recommend interim sales performance reviews as indicated by individual or branch performance. Hiring, staffing, promotions, and terminations for all retail staff (financial center managers, financial center supervisors, regional retail banking officer, retail lenders, personal bankers, and customer service specialists) are under your span of control, as well as conducting and documenting coaching sessions on each direct report as needed.
• Oversee Operations - You will provide input into pricing of retail loans and deposits, analyzing regular competitiveness of retail loans, deposits and other services. Working with supervisors to ensure staffing is within budget and matched to customer service needs, you ensures optimum staffing level for all banking centers. You make certain Guidelines and Procedures are being followed at all offices, and provide input to changes necessary for the standard Guidelines and Procedures. With senior loan approval authority, you approve consumer loans and portfolio mortgage loans within or outside of the policy gui