Operations Generalist

Description :

Provides support to the departments and financial centers of the Bank by performing the day-to-day functions of Operations. Must have a thorough knowledge of banking regulations and the Bank’s policies, procedures, products and systems.

Essential Functions :

• Performs all functions necessary to complete the daily requirements of Returned Item Maintenance, Unposted Items, Returned Deposit Items and Overdraft Freedom.
• Coordinates collection processes for overdrawn accounts, closes delinquent accounts when necessary and monitors daily warning reports to prevent account mismanagement.
• Ensures accuracy of customer database information through verification of signature cards, driver’s licenses, and other criteria established by the Bank Secrecy Act and company policy. Reviews customer information and maintenance documents and monitors transactions for proper authorization, completeness and accuracy; reports consistent errors to management.
• Maintains customer information database by processing Savings Overdraft Solutions (SOS), Combined Statements, and maintenance requests such as account type changes, address changes, lockouts, interest rates, payment methods, determination and maturity dates, etc. on customer accounts.
• Manages all aspects of the debit card portfolio including ordering, maintenance, reissue and closing. Researches all card transaction and service issues.
• Verifies validity of business resolutions, powers of attorney and trust documents and ensures all meet requirements of the Bank.
• Manages all aspects of unclaimed property, IOLTA, B and C Notices and IRS Reporting.
• Responsible for the management of the IRA portfolio including opening / closing accounts for transfer, account maintenance, IRA file review, minimum distribution, etc.
• Provides superior service to bank customers via the Customer Contact Center and employees by answering questions, providing information regarding retail products and services.
• Manages online account opening including decisions on whether to open accounts for applicants, offering alternative products, onboarding accounts, etc.
• Provide superior customer service by initiating direct customer contact with external and internal customers as well as answering questions / requests in a timely manner.
• Tracks and monitors certain general ledger accounts.
• Assists financial centers with problem resolution and produces monthly reports of activity for management noting inefficiencies and making recommendations for future efficiencies.
• Communicates with outside parties when their assistance is needed. These may include Fiserv Special Apps, Fiserv Item Processing, CheckFree, UChoose, Internal Revenue Service, state agencies, etc.
• Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential. Complies with bank procedures and follows regulatory, operational and security guidelines. Works in conjunction with the Security Department as directed, maintaining strict confidentiality.

Secondary Functions

Job Standards :

Requirements :

Physical Requirements :

Knowledge, Skills and Abilities :

PM19

An Equal Employment Opportunity Employer / Minorities / Females / Veterans / Disabilities

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