Tier 2 Desktop Support (Onsite)

Job Title : Tier 2 Desktop Support (Onsite)

Location : Mount Laurel NJ

Duration : 06 Months

Job Description :

This position provides combined hardware helpdesk and application support for the organization. The ideal candidate is detail-oriented customer-focused and able to independently manage tasks across device imaging equipment logistics application troubleshooting and frontline support for mortgage systems. They will work closely with end-users IT teams and business stakeholders to ensure smooth device deployment timely ticket resolution and optimized application performance. The role supports ongoing hardware refresh projects new-hire onboarding daily mortgage application user needs and general IT operations.

The ideal candidate must bring strong laptop imaging and hardware troubleshooting experience including printers and scanners as well as experience supporting business applications and resolving Level 1 tickets. They must be comfortable acting as the first line of support for mortgage applications managing technology requests and escalating issues appropriately. Strong communication excellent customer service etiquette (in-person and remote) and the ability to work under pressure are essential. Candidates should also be proficient with MS Office experienced with Active Directory and capable of maintaining organized documentation while working independently with minimal supervision.

Day to Day Responsibilities :

• Image and configure new laptops to company standards
• Troubleshoot hardware issues including printers scanners and workstation devices
• Provide frontline support for mortgage application calls and Level 1 ticket resolution
• Assist users with technology-related requests and optimize application performance
• Identify issues resolve or escalate appropriately and proactively communicate on outstanding tickets
• Support new-hire access setup and provisioning
• Receive and process returned end-of-life devices; manage shipping of new laptops
• Maintain accurate documentation : asset tags shipping details user information and ticket notes
• Manage inventory using the asset management system

Required Skills : Technical :

Education and Experience :

Required Experience :

Senior IC

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Contract

Experience : years

Vacancy : 1