Processing & Policyholder Services Support Associate II, Conversion & Portability

Processing & Policyholder Services Support Associate

As the Processing & Policyholder Services Support Associate you will generate and administer portable and convertible individual policies for our group clients. You will also be responsible for maintaining an in-depth understanding of the end-to-end Conversion and Portability key processes and leveraging this knowledge to create accurate policies for our customers. This includes applying all contract provisions and procedures ensuring accuracy and timeliness of all incoming correspondence, telephone calls, as well as the generation of bills / reconciliation of premium on all ported / converted individual policies.

You are :

• A consumer centric, detail-oriented individual motivated by direct contact with customers to educate and issue policies and billing statements, and thrives in a fast-paced, deadline driven environment
• Able to build relationships with customers and colleagues further fostering excellent customer service and teamwork

You will :

You have :

Location :

Salary Range : $37,240.00 - $55,855.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.