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Higher Education Program Manager

Higher Education Program Manager

Commonwealth of MassachusettsBoston, Massachusetts
30+ days ago
Job description

Description

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services and infrastructure, including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital and data services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts .

EOTSS is seeking a  Higher Education Program Manager to oversee our partnerships with higher education institutions across Massachusetts.Our organization is committed to working with institutions to offer IT internships and projects in areas such as Artificial Intelligence (AI), Data Science, and Cybersecurity.EOTSS believes these partnerships can provide unique opportunities to bring the Commonwealth and IT students together to find technology solutions that enhance services for MA citizens.

The Higher Education Program Manager will lead partner development efforts, act as liaison between higher ed institutions and the Commonwealth, oversee planning and operational activities tied to specific projects, and ensure the success of each program from the student and organizational perspective.

The primary work location for this role will be at  One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is  Monday thru Friday, 9AM to 5PM.

All offers of employment into this position are conditional and subject to passing : a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and / or public safety requirements; and security training.

Higher Education Partnerships Include :

  • AI Cohort : EOTSS is looking to leverage student talent and explore the potential of generative AI applications in state government. These partnerships will involve close collaboration with Commonwealth policy and technical staff, university staff, and student cohorts. Students are paid under this partnership and the university participates in supervision and administration of the program.
  • Data Academic Partnership : EOTSS is looking to leverage student talent to work on data science projects within state government. In this model, higher education institutions provide a cohort of students to work on selected data- centric projects identified by the Commonwealth. Students receive course credit, and the university participates in supervision and administration.
  • Fellowship : EOTSS recruits and selects individual students to join one of our IT teams for a specific period. In this partnership, EOTSS supervises the student and program, and the University pays the students.
  • Summer Internship : EOTSS recruits and selects individual students to join one of our IT teams over 10 weeks in the summer. EOTSS supervises students, administers the program, and pays the students.

Program Manager Responsibilities :

AI Cohort and Academic Partnerships :

  • Identify Commonwealth use cases in areas of Artificial Intelligence, Data, and Cybersecurity

    • oSurvey Secretariats to gather interest in higher ed partnership within each technology area

    oCoordinate meetings with departments to vet use cases and forecast and assess the feasibility of partnerships, determining resource allocation and team capacity for supporting interns.

    oWork with EOTSS leadership to select final projects.

  • Manage and coordinate all higher education initiatives :

    • oCoordinate with school and business to finalize use cases and build out project plans with milestones

    oWork with Commonwealth supervisor to manage logistics and schedules, ensure readiness for students.Assist with any other planning and coordination that is needed.

    oAct as liaison between higher education institution and the business.

    Ensure project is on track; address any challenges or roadblocks

    Conduct in-progress assessment of student success within Commonwealth work environment, adjust as necessary

    Communicate regularly to key stakeholders

    Ensure timely delivery of final deliverables

  • Manage program administration and coordination

    • oMaintain accurate records of partnership agreements, communications, and activities.

    oPrepare detailed status reports on all partner programs : progress, outcomes, and impact.Communicate insights to senior and executive level leadership.

    oCollaborate with the Finance department to ensure partnership activities are within budget.

    Fellowship and Summer Internship Programs

  • Partner with recruitment team and hiring managers to coordinate the recruitment, selection, and placement of Fellows and interns.
  • Develop and maintain relationships with higher ed institutions to identify and promote internship and Fellowship opportunities for students.
  • Create, implement, and oversee summer program activities including manager showcases, outings, meeting with the Secretary and other Executive leadership, and final presentations.
  • Ensure quality work experiences for students by partnering with the IT business to develop and oversee initiatives which complement and enhance students’ academic and professional goals.
  • Conduct in-progress assessment of student success within our work environment and evaluate their overall experience through surveys.

    • Preferred Knowledge, Skills, and Abilities :

  • 3-5 years in partnership development, program management, or related roles
  • In-depth understanding of partnership development and management within higher education
  • Demonstrated knowledge of technologies and IT areas such as Artificial Intelligence, Data, and Cybersecurity.
  • Ability to serve as the primary technical lead and liaison between the organization and higher education partners, guiding technical discussions and translating complex technical concepts for various stakeholders to facilitate successful collaborations.
  • Proven ability to plan, execute, and oversee projects.
  • Strong interpersonal skills, adept at fostering and maintaining effective collaboration, trust, teamwork, and respect.
  • Excellent time-management and organizational abilities, adept at managing multiple priorities.
  • Proven ability to identify issues, analyze data, and develop practical solutions.
  • Proficiency in Microsoft Office Suite, and project management tools.
  • Understanding of budget and financial management.
  • Extensive experience in the technology sector with a strong understanding of industry trends and terminology.

    • Qualifications

    MINIMUM ENTRANCE REQUIREMENTS :

    Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

    Substitutions :

    I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

    II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

    III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

    IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

    Comprehensive Benefits

    When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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