Sr IT Support Specialist

Overview

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra : Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you\'ll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams.

Benefits

Some of our Benefits / Perks :

• Remote / Work From Home Available
• Medical / Dental / Vision Insurance
• Employee discount on loans

Team members qualify for a discount on consumer loans.

of up to $5,250 per year for full-time team members.

15 days / year & over 10 Paid Holidays

Grow provides two bi-annual paid volunteer days to all team members.

Grow matches up to 8% for team members.

In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

The Senior IT Support Specialist is responsible for delivering advanced technical support and troubleshooting services to end-users across the credit union. Advanced technical support includes desktops, laptops, mobile devices, peripherals and related systems, with a strong focus on security, compliance, and member service excellence. The Senior IT Support Specialist serves as a key escalation point for complex technical issues, and will collaborate with IT teams to resolve problems, implement solutions, and contribute to continuous improvement initiatives. The position also involves mentoring staff, maintaining knowledge articles / documentation, and managing IT projects such as hardware refreshes, software rollouts, system patches and upgrades.

Qualifications

Required Skills & Experience

Physical Demands

Work Environment

Apply online today!

An Equal Opportunity Employer Minorities / Females / Veteran / Disabled

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