Automotive Customer Service Advisor

Kickstart your exciting career in the automotive industry with us! At Premium Velocity Auto/Jiffy Lube (PVA), prior automotive experience is not required. All you need is your customer service skills and retail sales expertise, and we will equip you with the necessary training!

We are on the lookout for Customer Service Advisors/Lube Technicians to play a vital role in meeting our customers' needs and ensuring their vehicles are safe and functional.

What We Offer:

• Enhance your pay rate within your first 60 days!
• Paid training with bonus incentives for completing training modules successfully.
• Opportunities for cross-training across various roles to maximize your earning potential.
• Clear career paths with limitless growth opportunities in both Automotive and Management positions!
• A safety-focused work environment where your safety and our customers' well-being are our top priorities.
• Unique perks including access to legal and financial advising, discounts on parts and services, and exclusive member discounts on everyday essentials!
• Comprehensive benefits including Medical, Vision, Dental, company-funded Life Insurance, FSA/DCFSA, and paid time off to support you and your family.

*Benefits are available for full-time employees.

PVA seeks dependable individuals with a growth mindset and a commitment to exceptional customer satisfaction. If you excel at building rapport and communicating effectively, you could be the perfect fit! While automotive experience is not necessary, experience in customer service or sales is highly preferred.

Key Responsibilities:

• Welcome and assist guests as they arrive, fulfilling their requests with a friendly attitude.
• Inform guests about current promotions and products, using the training you receive on Jiffy Lube services.
• Provide impartial recommendations based on each guest's needs and manufacturer guidelines.
• Keep guests informed throughout their visit about services and vehicle updates.
• Perform preventative maintenance tasks, including oil and filter changes, fluid top-ups, and inspections of lights, wiper blades, brakes, and tires.
• Encourage customer loyalty by ensuring quality workmanship, reviewing completed services, and suggesting return visits at recommended intervals.
• Complete additional duties as assigned.

Requirements:

• Prior face-to-face customer service or sales experience is essential.
• Must be able to perform essential job functions.
• Capable of standing for prolonged periods.
• Able to bend, stoop, reach, crawl, and climb stairs.
• Must lift over 50 pounds.
• Comfortable working in enclosed and/or semi-outdoor environments.
• Authorized to work in the US without sponsorship.

Qualifications:

• A valid Driver's License is preferred.
• Exceptional communication and customer service skills.
• Strong listening and analytical abilities to understand guest needs.
• Confidently address objections and resilient to rejection.
• Possess a friendly demeanor that makes guests feel welcomed.
• Ability to work collaboratively within a team.
• Commitment to adhering to safety protocols and procedures.
• Willingness to participate in on-the-job training and maintain a growth-oriented mindset.
• Ability to thrive in a fast-paced environment while multitasking effectively.

Benefits:

• Employer/Employee Funded Medical Plans, Prescription Coverage, and Telemedicine*
• Employer Funded Basic Life & Accidental Death Insurance*
• Bonus incentives for timely completion of JLU Training Modules.
• Employee discounts on parts and services.
• Additional benefits include:
• Dental and/or Vision Plans*
• Life & Accidental Death Insurance*
• Short-Term and Long-Term Disability Insurance*
• Critical Illness and/or Cancer Insurance*
• Flexible Spending Accounts*
• Value Added Services: Employee Assistance Program, Will Preparation, Travel Assistance.

*Available for full-time employees only.

Equal Opportunity Employer

PVA is proud to provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any form based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.