Client Success Advisor

Client Success Advisor

As a Client Success Advisor, you'll be responsible for proactively communicating with our clients to build our client relationships and respond to their questions and concerns via email, phone, and chat. You will be the main point of contact between our clients and internal development and design teams.

Ready to get in the driver's seat? Join us!

What you'll do :

• Monitor and quickly respond to all inbound communications (email, chat, telephone).
• Build long-term business relationships within designated accounts and deliver client-specific strategic plans.
• Proactive client communication dealing with outages, new features, and overall "health" of the account and their site. This includes assisting our clients update and operate their front-end website and back-end management software.
• Write up and oversee development projects for client websites and Speed Digital software.
• Set up integrations, APIs, and Widgets for clients. Help clients identify and troubleshoot both front-end and back-end software issues that arise.
• Connect with third parties to set up client accounts and troubleshoot integration issues.
• Conduct client training on our proprietary dealership management software and how to make CMS changes and updates to a client's front-end website.
• Create support tasks, write up front end and back-end dev projects, write up design projects, onboard new clients, and work closely with the development team to resolve client issues and add new features to our software.
• Respond to client support issues as they arrive and work with them to resolve errors and bugs.
• On-site support for live auction events.
• Identify and pursue upsell opportunities, such as website refresh, reseller products, and digital marketing.

This might describe you :

Other things to note :

Say hello to Hagerty :

Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace, and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued, and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations, and our desire to make a positive impact in the world.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!