IT Technology Support Specialist

Job Description

Job Description

Job Title : IT Technology Support Specialist

Department : Technology D450

Reports To : Infrastructure Manager

FLSA Status : Exempt (Salaried)

Pay Range : $60,000-$75,000 per year

DESCRIPTION : The IT Technology Support Specialist plays a critical role in ensuring the smooth operation of IT systems and providing exceptional technical support to end-users. This individual will be responsible for troubleshooting hardware and software issues, managing support tickets, and assisting with the deployment and maintenance of technology solutions across the organization.

KEY RESPONSIBILITIES

• Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Install, configure, and maintain hardware and software systems.
• Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of accounts and devices.
• Support remote users with VPN, Microsoft environments, and collaboration tools.
• Maintain accurate documentation of support procedures, asset inventory, and user guides.
• Collaborate with IT team members on projects, upgrades, and system improvements.
• Ensure compliance with IT policies, security standards, and data protection protocols.
• Escalate complex issues to appropriate internal or external resources when necessary.

QUALIFICATIONS :

TRAINING AND EXPERIENCE :