Property Operations Manager

Position Summary

WSH Management is currently recruiting for a Resident Property Manager , a 65-unit affordable senior apartment community located in Norwalk, CA.  This is an excellent opportunity to manage a senior community focused on delivering quality housing to residents the community manager is responsible for the day-to-day management of all the property operations to include monthly reports consistent implementation of the community policies payables and preparing the annualized budget additionally ensure that property is rented to the fullest capacity and lost rent is minimized.

What we offer :

• Salary : $26.00 to $28.00 per hour
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays
• Full time : 40 hours per week, Monday to Friday, 8-5pm
• Two Bedroom Apartment included to live onsite

Resident Manager Job Duties

The Resident Manager is primarily responsible for the day to day management of all property operations to include, weekly and monthly reports, consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Our Resident Property Managers are organized, detail oriented and possess the ability to manage multiple tasks at a time.

Resident Manager Qualifications

While we are proud to offer on-the-job training for all positions, we prefer you to start with the following experience :

Financial

Demonstrate ability to understand financial goals, operate asset in owners best interest in accordance with Policies & Procedures Manual.

Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in / move-outs, etc.).

Daily review of property Yardi dashboard.

Review all vacant and available units to ensure timely move ins.

Prepare annual budgets and income projections in a timely and accurate manner.

Ensure that all rents and late fees / check charges are collected, posted and deposited in a timely manner.

Generate necessary legal action, documents and process in accordance with Landlord / Tenant Law, Fair Housing Laws and Company guidelines.

Provide constant vendor / contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds.

Leasing

Ensure property is rented to fullest capacity and lost rent is minimized.

Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in.

Utilize marketing strategies to secure prospective residents.

Confirm that leasing staff techniques are effective in qualifying and securing future residents.

Confirm that leasing staff gather information about market competition in the area and file.

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information,

marketing data, etc., to be able to give up-to-date and proper information when requested by others.

Represent the company in a professional manner at all the times.

Administrative

Prepare and / or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

Working knowledge of California landlord / tenant law, and common procedures and notices.

Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.

Ensure current resident files are properly maintained and in required order.

Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Ensure compliance with all applicable affordable housing programs.

Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee / resident injuries, fires, floods, freezes, etc.).

Resident Retention

Conduct quarterly Resident Meetings

Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

Participate in resident social service programs and / or coordinate resident activities program.

Develop and / or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Consistently implement policies of the community.

Daily review of all emails and respond as necessary within 24 hours.

Personnel Management

Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

Plan weekly / daily brief meeting with staff to review schedules, work order status and assignments.

Coordinate maintenance schedule and assignments with Maintenance Supervisor.

Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when  necessary.

Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.

Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.

Assure quality and quantity of market ready apartments.

Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety

Learn and ensure compliance with all company, local, state and federal safety rules.

Ensure that unsafe conditions are corrected in a timely manner.

Direct staff to follow a safety first principle.

Performs other related duties as assigned.

Carries out additional responsibilities as needed to support department and company objectives

Abilities :

Ability to make decisions, meet targets and work under pressure.

Strong command of the English language, including proper grammar, spelling, and sentence structure.

Thorough understanding of the English language and ability to communicate effectively with others.

Strong writing and proofreading skills.

Attention to details in all aspects of job performance.

Effectively prioritize multiple projects simultaneously while meeting deadlines.

Demonstrated managerial and leadership skills.

Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.

A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the companys brand and image.

Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.

Effectively convey ideas, images and goals to a diverse group of personalities.

Possess a positive attitude, keep calm and smile under all circumstances.

Preferred Experience / Minimum Qualifications :

College degree preferred.

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

Affordable housing experience preferred.

Achieve Fair Housing certification prior to interaction with prospects or residents.

Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite / Office 365  including Word, Excel, Outlook as well as property management software applications.

Knowledge of OSHA laws and regulations.

Must possess a valid Drivers License, reliable transportation and current auto insurance coverage as this  position may require some driving for company business.

Participate in training to comply with new projects, programs or existing laws.

Be able to work evenings and weekends on call as needed.

Present self in a neat, clean and professional manner at all times throughout the workday and / or whenever  present at the community or representing the community.

Comply with expectations as demonstrated in the Employee Handbook

About Us :

Join a Team That Makes a Difference WSH Management

For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market-rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees and were still growing.

At WSH, we believe that great people make great communities. Thats why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and were committed to keeping that momentum going.

If you're passionate about service, teamwork, and personal development wed love to welcome you to our team.

WSH Management is proud to be an Equal Opportunity Employer

www.wshmgmt.com

Compensation details : 26-28 Hourly Wage

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