Content Manager Job at Amazon in Arlington

Job Description : Would you like to join a dynamic Amazon team that is focused on delivering critical content to Amazon’s Last mile team? This team is currently looking for a strong manager with experience in content strategy and new ways to deliver content to users to improve the customer experience.

The successful candidate will manage a team of technical writers. This includes regular meetings with direct reports and the global team / business stakeholders, resource planning / allocation, delivering programmatic goals, and managing the team’s performance. The candidate will drive content related programs from conception to delivery in collaboration with stakeholders globally. This role requires excellent analytical abilities, creativity and project management skills. The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment. Strong interpersonal skills, verbal and written communication, time management, ability to multi-task, and openness to change are required. A background in technical writing, editing, and information design is a plus. A passion for communicating effectively and a healthy sense of humor are essential to the role.

You must be used to dealing with tight deadlines and multiple stakeholders, and have a proactive approach to problem solving. You should have experience digging into data to discover pain points and developing broad content strategy that solves those problems, creating a best in class user experience. You should have deep expertise in creating standards, tooling solutions, and visions for content portfolios and systems.

BASIC QUALIFICATIONS Previous experience in a similar role.

Minimum 10 years as Team Manager / Lead of a technical writing or documentation team.

Minimum 6-8 years in technical / content / business writing and editing.

Proven leader with a track record of managing a documentation / content team and on-time delivery of projects.

Leadership / project management skills, with the ability to lead cross-functional discussions and to effectively scope and deliver projects under tight deadlines.

Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.

Experience with HTML, XML, DITA, and content management systems (CMS).

Experience working in an Agile content development environment.

Ability to understand complex applications and system concepts.

Passionate about data, discovering new trends, and driving actions through insights.

Experience working as part of a global team supporting multiple languages.

Experience in a multi-language publishing environment, including translation memories, terminology databases.

Experience creating content for translation and localization.

Experience in editorial / peer review.

Strong attention to detail and organizational skills.

PREFERRED QUALIFICATIONS Have content management experience with the ability to drive execution of a broad content portfolio from planning through post-launch measurement.

Develop and evangelize strategies to improve content quality, maintainability, and usability and get agreement from stakeholders to execute against these strategies.

Identify, promote, and implement strategies to improve content development workflow and team efficiency.

Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects.

Demonstrable people management skills including performance management, coaching, resource management, and employee development across a range of functional skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please seek information on accommodations for hiring. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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