Donor Care Associate

Job Title

Duties :

Donor Care & Communication :

Serve as the primary point of contact for all incoming donor communications via phone, email, and in-person interactions.

Respond promptly and accurately to donor inquiries regarding donations, order status, receipts, and annual statements.

Manage the Donor Care email account, ensuring all correspondence receives timely, professional responses.

Process donations and constituent orders in Salesforce and coordinate with the Logistics team to resolve fulfillment or delivery issues.

Provide consistent, high-quality customer service that strengthens donor relationships and reflects the ministry's mission.

Reception & Guest Experience :

Greet and welcome all visitors, guests, and vendors in a warm, professional manner, ensuring they are properly checked in and directed to the appropriate department.

Answer incoming phone calls with attentiveness and efficiency, assessing caller needs and routing them to the correct staff or department.

Maintain visitor logs, create and issue badges, and manage sign-in procedures for all guests and vendors.

Assist visitors such as sales representatives or job seekers, collecting information or resumes and contacting the appropriate department for follow-up.

Maintain the reception area as a welcoming, organized, and secure environment.

Administrative & Data Support :

Maintain and update donor records in Salesforce, ensuring accuracy and consistency across all records and communications.

Assist in managing the inventory and fulfillment of donor recognition materials such as acknowledgment letters, thank-you cards, and gifts.

Coordinate with volunteers and staff involved in donor appreciation initiatives, including handwritten notes, emails, and calls.

Support departmental administrative needs including meeting scheduling, data entry, and task coordination as assigned.

Safety Awareness & Facility Coordination :

Remain alert and aware of surroundings to maintain safety and security for staff and guests.

Participate in regular safety trainings and drills to ensure adequate implementation of front desk safety protocols (e.g. Lobby911, WVPP, etc).

Monitor designated security cameras and immediately report any unusual or suspicious activity to the appropriate safety personnel.

Coordinate with Facilities and IT to ensure voicemail greetings and signage reflect office closures, holidays, or special events.

Prepare and distribute the Daily Room Set-Up and Task Schedule for the Day Porter Primary.

Other duties and projects as assigned by supervisor to support department and organizational needs.

Qualifications :

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith.

Desire to serve in a growing and dynamic Christian service ministry.

Proven success in Customer Service.

Experience with database management systems and general office duties.

Excellent interpersonal and relationship building skills.

Professional ability to communicate clearly and concisely, both in writing and verbally.

Excellent discernment for social situations and conversations.

Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet.

Understanding of Christian ministry and specifically Joni and Friends is desirable.

Physical Requirements :

This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds. Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This is a hybrid position, in the Agoura Hills, CA office and requires 4 days a week in the office and one day remote (Monday, Tuesday, and Thursday are in-office days as well as either Wednesday or Friday and that will vary from week to week, remote either Wednesday or Friday). We will not consider remote only applicants.

Compensation for the position is $22.00 - $25.00 per hour (non-exempt).

MINISTRY LIFE :

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT :

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends' programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes :

Active Participation Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION :

"Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lamego out to the roads and country lanes and compel them to come in, so that my house will be full." Luke 14 : 21-23 (NIV)

VISION :

"A world where every person with a disability finds hope, dignity, and their place in the body of Christ."

MISSION :

"To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability."

VALUES :

Honor God in everything we do

Build relationships based on trust and respect

Maintain integrity and excellence in programs and services

Practice responsible stewardship

• Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a "Best Christian Workplace" according to surveys by the Best Christian Workplace Institute (BCWI).