Customer Service RepresentativeRobert Half • East Weymouth, MA, US
Customer Service Representative
Robert Half • East Weymouth, MA, US
1 day ago
Job type
- Temporary
Job descriptionPicking up phone calls, placing fuel orders, answering questions for customers. Person needs to be comfortable picking up the phone, enter account number, answer their question or at least Good tech skills HVAC and or oil industry experience is great but not required Billing is once per month plus a few small tasks weekly
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Weymouth, Massachusetts. In this long-term contract position, you'll be assisting in answering the phone, transferring calls, answering questions about customer accounts – answering questions on billing questions, and doing data entry of customer information. HVAC experience is preferred by not required.
Location : Weymouth MA Onsite
Pay : $22 / hour
Hours and schedule :
Monday- Friday 10 AM - 6 PM or 9 AM - 5 PM
Duration : Long term contract
Start : ASAP
Responsibilities :
- Respond to inbound customer inquiries promptly and professionally.
- Handle both incoming and outgoing calls to address customer needs effectively.
- Manage email correspondence and provide timely responses to customer concerns.
- Utilize Microsoft Excel and Microsoft Word for documentation and reporting tasks.
- Maintain accurate records and update databases with relevant customer information.
- Resolve customer issues with a focus on providing satisfactory solutions.
- Collaborate with team members to ensure seamless operations and excellent service delivery.
- Adhere to company policies and procedures while maintaining a high standard of professionalism.
Responsibilities :
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Customer Service Representative • East Weymouth, MA, US