Service Coordinator - Electrical Division

Job Description

Job Description

Service Coordinator - Electrical Division – Tom Drexler Plumbing, Heating, Air & Electric

Location : Louisville, KY 40218 - This is an ON-SITE POSITION

Work Type : Full-Time, Hourly

Schedule : Monday - Friday 8 AM - 5 PM

Compensation : $18 - $22 per hour

This important position supports our busy Electrical Team. Experience with Permits, Inspections & scheduling preferred! Service Titan experience a PLUS! Great Customer Service professionalism, strong Admin skills are a MUST!

This position is primarily responsible for coordinating Electrical work and installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity. To have all Equipment and Materials. To predict and reduce any obstacles that will interfere with the Process, including but not limited to : Equipment, Materials, Scope of Work, Unforeseen Material Requirements, and Change Orders. This position acts as a coordinator - working with the Electrical Manager to achieve 100% Client Fulfillment and Vision Fulfillment.

About Tom Drexler Plumbing, Heating, Air & Electric

For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.

Why Join Our Team?

• Weekly pay
• Full Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Paid Holidays
• Company-paid Life Insurance, Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement—promotion from within encouraged
• Supportive, team-oriented company culture

What You’ll Do

Coordinator will urgently schedule all the Electrical jobs. This role will prioritize the jobs to keep all installation crews at work and minimize any gaps in the schedule. The Coordinator will schedule all work to meet departmental revenue goals.

Main Responsibilities :

Pull all permits for Louisville Etown and Frankfort branches.

Schedule Off / On’s with utility companies when needed.

Schedule inspections with inspectors when required.

Answer and assist techs when they call in.

Takes calls from customers to address any questions or concerns they may have.

Works hand in hand with dispatch to manage our board to ensure the calls are directed to the right technicians.

Makes collection calls to customers when needed.

Books all sold jobs.

Does call ahead’s to technicians when they have sold work the next day to make sure they have everything needed to perform the work.

Books generator estimates when received from Kohler.

Essential Job Functions :

Qualifications :

What We’re Looking For

Required :

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

This is a Full Time, Hourly position, working on-site in our Louisville KY Branch location

Must have solid Admin / Computer skills, a great Customer Service focus, Sales experience helpful.

Thorough knowledge of spreadsheet and word-processing software - MS Office / MS 365 - EXCEL, Teams, Outlook, Word etc

Comfortable sitting for extended periods, standing, and operating a computer

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check and drug screening, conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Tom Drexler Plumbing, Heating, Air & Electric is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.