Coordinator, Crisis Response Team

11401 Lorain Ave, Cleveland, OH 44111, USA

Job Description

Posted Thursday, July 10, 2025 at 4 : 00 AM

JOB SUMMARY

The Crisis Response Coordinator is responsible for responding to and managing crisis situations involving youth residents at the H.O.P.E. Campus. This position uses trauma-informed and youth-centered approaches to de-escalate conflicts, ensure safety, and support both residents and staff during high-stress incidents. The Crisis Response Coordinator collaborates with the clinical and programming teams to promote a safe and supportive environment, contributing to residents' emotional regulation and overall well-being.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Respond promptly to crisis situations involving residents, including behavioral escalations, safety concerns, and conflicts.
• Utilize trauma-informed and de-escalation techniques to stabilize situations while maintaining the dignity and respect of all involved.
• Assess risks and implement safety protocols to protect residents, staff, and the facility.
• Serve as the on-call crisis response lead during designated shifts.
• Provide emotional and behavioral support to residents in crisis, helping them to process emotions and regain control.
• Assist staff in managing crisis situations, offering guidance and modeling effective de-escalation techniques.
• Conduct debriefings with staff and residents following crises to process the event and identify lessons learned.
• Train and mentor staff on trauma-informed care principles, crisis intervention strategies, and de-escalation techniques.
• Lead regular drills and simulations to prepare staff for potential crisis scenarios.
• Stay current on best practices in crisis response and share knowledge with the team.
• Work closely with the Safety and Security Manager to develop and implement crisis response protocols.
• Partner with clinical and case management teams to support residents' treatment plans following crises.
• Maintain clear and consistent documentation of crisis incidents, including actions taken and outcomes.
• Communicate effectively with residents, staff, and external stakeholders as needed.
• Monitor trends in crisis incidents and collaborate with leadership to identify preventative measures.
• Analyze incident reports to recommend changes in policies or practices to reduce future crises.
• Provide detailed reports to the Safety and Security Manager on crisis response outcomes.

OTHER JOB DUTIES AND RESPONSIBILITIES

SUPERVISION

CORE COMPETENCIES

JOB QUALIFICATIONS

Physical Demands / Work Environment

This job operates in a youth residential treatment facility. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. This position may encounter blood or other body fluids. Travel and work outside of normal hours will be required for meetings, presentations, training, crisis and other events. The position also requires :

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the affiliated organizations. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

11401 Lorain Ave, Cleveland, OH 44111, USA

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