Team Lead-Patient Access Services

Team Lead-Patient Access Services

Location

US-MA-Fall River

ID

2025-43353

Schedule

Regular Full-Time

Remote

No

Department

SC-Facilities Registration

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Team Lead-Patient Access Services

Hours : 40hrs

Shift : Flexible shifts & hours, 24 / 7 department; rotation every 3-4 weeks on call multiple sites, Home base SLH

Location : Charlton Memorial Hospital - Fall River, MA

A career at Southcoast Health offers you :

A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager, Patient Access Revenue Cycle or designee. Serve as the super-user and lead in a facility setting. Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel. Create positive relationships and excellent patient experience throughout the facility including but not limited to patient arrival and registration process. Responsible to ensure coverage for quality registration 7 days a week, 24 hours a day, thought out the facility. Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections. Act as the resource and provide education to staff. Maintains productivity of staff and ensures registration functions of the system are maintained as a supplement to emergency room arrival & registration. Oversee the expired patient process. Manage Safe keeping of patient valuables.

Qualifications

Compensation : Pay rate will be determined based on level of experience.

Pay Range

USD $24.72 - USD $41.19 / Hr.

Rotation Schedule Requirement

rotation every 3-4 weeks on call multiple sites, Home base SLH