Customer Service Specialist

Job Description

Job Description

Overview :

Under the direct supervision of the Customer Service Manager, the Customer Service Specialist provides and models excellent customer service standards as well as performs a variety of technical, clerical, administrative, and customer service functions relating to program registration, membership sales, facility rentals, program communication, and facility service-desk duties.

Essential Duties and Responsibilities :

• Serve as point of contact in absence of the Customer Service Manager.
• Provide feedback regarding the performance of Customer Service Associate I and Customer Service Associate II staff to the manager.
• Identify, coordinate and provide ongoing staff training and development opportunities with the Customer Service Manager for Customer Service Associate I and Customer Service Associate II staff.
• When at the customer service desk at all locations, cultivate and maintain a culture that emphasizes customer service excellence.
• Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
• Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
• Respond to internal customer inquiries and requests for information. Maintain open communication with all District staff members.
• Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
• Inform participants of waitlist availability, class cancellations or changes via phone and email.
• Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
• Coordinate and administer the rental program, open gym program and memberships.
• Assist with administering the fee assistance program, monitoring email, Community Event Sign scheduling, inclusion aide requests,

customer surveys and special events.

Other Duties and Responsibilities :

Knowledge, Skills, and Abilities :

Education and Experience :

Special Considerations :

Benefits

https : / / npd.sharefile.com / public / share / web - s751fcade1b1746168ccfaafaf8bf98bd

Full Salary Range : $23.16 - $34.74

To be considered for this position, interested individuals must complete the online application accessible at

www.napervilleparks.org / employment. Materials submitted through mail, email, or fax will not be considered.