Patient Care Associate - Emergency Department (Rotating Schedule)

Patient Care Unit Coordinator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description :

Essential Duties & Responsibilities (including but not limited to) :

• Acts as a resource to patients, families, and visitors upon entering the unit.
• Exhibits professional behavior while providing superior customer service to all who require information or assistance.
• Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff.
• Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers the message in a timely fashion.
• Functions as a liaison between the patient care unit and all support services throughout the hospital.
• Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly.
• Maintains established stock levels of clerical supplies.
• Participates in the orientation of new staff.
• Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed.
• Print proxy list daily and update proxy information to the current chart if applicable.
• Performs unit-specific tasks as identified on the unit checklist. Follow discharge procedures according to the checklist. Print required documents and sign off on completed paperwork.
• Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required.
• Attends the annual Safety Education Fair.
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.
• Maintains current knowledge / certification.
• Demonstrates the skills and judgment necessary to provide non-direct patient care / support services to staff under the direction of licensed personnel.
• Follows the hospital exposure control plans / bloodborne and airborne pathogens.
• Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed.
• Assisting with patient admissions to the PACU and preparing the recovery room.
• Taking patients' vital signs, including blood pressure, pulse, oxygen saturation, and temperature.
• Assisting with patient positioning and comfort measures, ensuring proper alignment and support.
• Ambulating patients and assisting with ADL's including toileting, dressing, and feeding.
• Assisting the nurse in conducting post-operative assessments, including monitoring incision sites and dressing changes.
• Providing support to patients and their families during the recovery process.
• Assisting with patient transfers to other units or discharge from the PACU.
• Maintaining a clean and safe environment in the PACU, including restocking supplies and equipment.
• Collaborating with the nursing team to ensure efficient and effective patient care.
• Adhering to all hospital policies and procedures, as well as regulatory guidelines related to patient care and safety in the PACU.
• Nurse's aides in the PACU must have strong communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment. They should also have a compassionate demeanor and the ability to provide patient-centered care during the critical recovery period after surgery.

Minimum Qualifications :

Other Requirements :

Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum of human diversity : race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled